Rio Hotel and Casino

The hotel is just 10 min away from the ***** which is very convenient. It has a massive parking tower and parking is free. The hotel feels a bit old but the rooms were spacious and clean. Fridge is included.

Sach se

Ame mucho

Be careful they may try & set you up to rob you

We stayed at Masquerade tower. It's not as fancy as its website's photos. Maybe those photos referred to Ipanema tower. The room was clean. The front desk check-in experience was good. We enjoyed our stay and had the great city view (on the 20th floor). We did experience some issues if Rio improved them. 1. Our room was at the end of the hallway. We had to run lots of cold water before getting the hot water out. It's a waste. 2. It lacks proper directional signs. We had to ask a couple of service staff to get to the front desk and our room. 3. We couldn't find a luggage cart (or there wasn't one?) to bring our stuff in one trip. Each one-way trip from the garage to our room took us 10 minutes. 4. Due to high wind conditions, the pool area was closed. We were disappointed because It only opened between 9-18.

這是一個非常差的體驗! 差勁的程度是地獄級別！ 到步check in已經受到種族歧視！ 店員看到我們是亞洲面孔便嘗試欺騙我們！ 本來我們預訂的是雙床房及大床房各一間！ 他卻以升級為理由把我們的雙床房換成大床房！ 幾經擾攘才肯幫我們換回兩個本來預約的房間 遊玩一天後晚上回到房間,卻發現洗手間完全沒有熱水供應！ 擾攘了接近兩小時才有勉強的和暖水提供 翌日早上更是連水也沒有供應！！！ 職員說酒店的供水系統緊急停止了！ 在幾番交涉後他們才向我們保證晚上回來的時候肯定所有設施回復正常！ 但是在我們回到房間後卻發現仍然沒有熱水供應而且也沒有清潔房間！ 在凌晨深夜的兩點！！！！我們跟酒店的經理交涉超過三小時！！！ 才肯安排我們更換房間 這是個非常糟糕的體驗！！！ 嚴重警告各位遊客！！！ 嚴重警告各位遊客！！！ 嚴重警告各位遊客！！！ 請勿預約這間酒店，否則只會令到你的旅程留下永不磨滅的傷痕！！！！！！！！！！！！！！！！！！！！