Hawthorn Suites by Wyndham Las Vegas/Henderson

It feels bad to be writing a negative review. I always try to look for the positives. That said we would not stay in this hotel again. The entrance was not automatic which made it very hard to get our luggage in. The carpets were stained and dirty in the main areas. In general everything appeared very run down inside the hotel. Our room smelled although our traveling companions' room next door did not. The rooms themselves were not clean and things were outdated. The hot and cold water in the shower was reversed from what it actually was in both rooms and the bathrooms were dirty too. The hallway smelled like pot. The cleaning staff had the hallway blocked off on both sides when we were checking out. They were standing there, in the way, talking among themselves. We had to ask them to move to get our suitcases by and even then they barely moved. I had to lift my suitcase over one of their bins to get down the hall. The equipment in the workout room did not work. The front desk staff was inconsistent. The woman who checked us out was great. The other two people we dealt with didn't seem to necessarily know what they were doing. Check in was extremely slow and we had to reiterate the type of room we reserved becasue they were not going to give us that type of room. Because our stay here on the way to our destination was so substandard we cancelled our reservation for the way back. But, somehow we still received a confirmation that we were staying there. We had to call the hotel again before it was actually cancelled. Perhaps the most troubling part was the neighborhood. We felt very unsafe. There were homeless and drunk people walking (or laying) around. In fact, when we were bringing our luggage to our car after we checked out, a police officer was on the front sidewalk trying to rouse a homeless person who was either asleep or passed out. Overall our stay here was not good at all.

This was without a doubt, one of the worst Wyndham hotels we have stayed. The place needs a complete overhaul and cleaning. Very disappointing.

Wonderful Room on 2nd floor close to the elevator. Wonderful hot breakfast with eggs, sausage and potatoes, it was fantastic, very clean and Comfortable beds. Front desk was very helpful and polite. Clean room with lotion, shampoo and conditioner. Wonderful hotel to have an enjoyable stay.

the hotel

Won’t stay there again. Hotel is in desperate need of deep cleaning and repairs. Front desk was great but other than that, it was terrible. Garbage bags left in the halls, walls repaired but not painted. Won’t stay there again.

Overall, a comfortable 1 night stay. Heavy construction on the road that the facility is on so a bit dusty.