ترو باي هيلتون لاث رو،باليفورنيا

Excellent Location and Services

The staff was great an accommodating but I can not give it 5 stars as I had so many issues. The staff is why I gave it 4 stars. There was a power outage the day before I got there and the elevators were out of service. However I did not know until I got there and was given a key.. No calls no push notifications no texts before I got there. Luckily they were able to activate the elevator for m,e as I am disabled and have back issues. Then the room I was in had the AC not working. But they came up with a new key and moved me to a great room. Then I was charged $400 for sprite zero instread of $4. They fixed it when I called. Good thinbg I caught it. A lot of issues and I am a Gold member!!! Luckily the staff took care of everything oir this hotel would get another bad rating. I REALLY liked the hotel., it was modern and felkt new. The room looked unused! And Freew EV charging.. can't beat that!! But I had more than my share of issues!

We enjoyed our stay. The check-in process was fast and easy, the staff was professional. The property from inside to the parking lot was very clean. The complimentary breakfast was decent. Thank you for our enjoyable stay. When we were back in the area this will be our choice of hotel.