Demeures et Château de La Caze

This is a wonderful hotel situated in the heart of the Gorge du Tarn, sympathetically renovated to retain all the charm of the old chateau. The staff were amazing, so friendly and helpful. The food in the restaurant was excellent as was the service. Our waiter was extremely knowledgeable about the food, the wine and the surrounding area, he was a pleasure to chat to. I highly recommend this hotel.

We previously stayed here under former owner operators of this hotel. clearly things had changed and service levels are not as good as previously. Being a very hot day the pool was a welcome relieve but the poolside bar not operating and no idea how to get a drink. Dinner on the terrace was very pleasant but late afternoon we're told the bar didn't open until dinner time - odd for a 4 star hotel. The rooms historic if a little tired. The breakfast buffet adequate but uninspired. Dinner was fine and dishes well prepared and presented. Value for money is questionable as the place is expensive. Being only open seasonally it's probably hard to get, train and retain staff....and it shows. Despite all the above we did have a pleasant stay and interactions with staff were fine.

Whilst the location and views are stunning, the service left a lot to be desired. There was a huge problem with flies at dinner, every diner was complaining, but the staff just didn’t care and said there was nothing they could do. There were no fly traps to be seen and yet flies were crawling over the buffet breakfast the next day. My husband asked for his steak saingnant (rare) and it was at least medium. They refused to do anything about it, and basically told him he was wrong. The waitress was bordering on rude. I can’t fault the rooms, fantastic deep bath that’s great for two, with nice but not special toiletries. The pool area is lovely, but the hot tub which used to be free is now €38/30m per person! And there are strict signs about one pool towel only per person. That doesn’t welcome a guest paying a hefty room rate.

A beautiful old chateau in a stunning location. The hotel interior and rooms are splendidly authentic. Aside from a tiny bathroom (which I can forgive in the interests of authenticity) our suite was spacious, clean and comfortable with a lovely private terrace overlooking the river. There are pleasant grounds with access to the pool and walks along the river in which you can swim. You can also arrange for kayaks directly from the hotel. But this is a 4 star hotel with prices to match but in some respects it falls woefully short. During our 3 day stay, we saw no evidence of any management. There was no welcome, no introduction to the hotel or its facilities nor any offer to assist with our bags. Whilst not rude or unpleasant, some staff were quite scruffy and it was difficult to identify who worked there. There was engineering work being undertaken at the side of the hotel, but there was no apology for the noise and disruption in such a serene location. Strangely there was no menu displayed anywhere, neither at the hotel entrance to nor the restaurant. We quickly discovered why. The menu was somewhat unusual and not very appetising. Service was slow and we were not even given bread at the table until we asked for it. The food when it arrived was the most disappointing we have eaten in a French hotel of this standard and we have eaten in many 4/5 star hotels across France to be able to compare. The next morning we cancelled our table for the remainder of our stay.