Il Porticciolo

Maleducati e per niente disponibili. Sono andata a Varese per un matrimonio partendo dalla Puglia. Ho chiesto di poter avere la stanza alle 14.Ora del check in per potermi cambiare d'abito prima della cerimonia che era nel pomeriggio. MI hanno risposto che non potevano garantire dato che di suite ne hanno solo una che sarebbe stata pronta per le 14.Da osservare che non avevo chiesto ol check in anticipato ma solo che fosse rispettato quello ufficiale da loro stabilito. Ho inoltre dovuto lasciare il ricevimento perché loro non sono stati disposti ad accettare documenti via mail, la stanza era stata già pagata con carta, dunque ho lasciato il ricevimento per fare check in entro le 21.Non finisco qui il.giorno dopo chiedo di usare la spa che apriva alle 10 ed era inclusa nel prezzo pagato, scendo ed è spenta ...mi viene detto : lei alle 11 deve lasciare la stanza! ..la stessa stanza che alle 14 il giorno prima non era disponibile per me che l'avevo pagata!...inoltre mentre ero a colazione mi vengono chiesti i documenti dopo che il giorno precedente avevo dovuto lasciare il ricevimento nel pieno del suo svolgimento pet portarglieli!..bel posto ma neppure se fosse l'ultimo disponibile ci ritornerei!

We booked a lot of time in advance two suits for two couples. Upon arrival. Since no restaurant on site was available, we asked for glasses and some cutlery in order to have a snack and some wine on the terrace. Service was reluctant. Location very nice and we booked best suits. After dinner on the terrace we went into other suite. There was an unbearable stench in the room. No aircon , nor any ventilation. No solution for stench was offered. Besides that , room lighting was not working partially. Water temperature in shower could not be maintained, it was either freezing or boiling no matter what you did. Room was insect infested no nets. Our demand to leave the next morning on the account of inadequate room was met first with total refusal, then with demand for one additional night paid as fine for leaving sooner even though the room given was totally unacceptable. We eventually paid for a night we did not spend there just to be rid of this hotel and of the horribly un service oriented couple who run it. Truly bad experience. Beware!

Lake Maggiore The hotel and staff are lovely. The views from the room and the terrace across the lake are incredible and very easy to get in to Laveno with free parking Mon to Fri (pay weekends). The ferry from Laveno to Intra is cheap and regular, and connecting to other ferries to other destinations is very easy and cheap. The breakfast offers much choice and the food from both restaurants on site is fabulous. La Tavola experience was amazing with dish after dish being impeccable in presentation and flavour. Highly recommend staying here

Amazing views and comfortable room. Incredible view of the lake from the balcony of a comfortable and spacious room. Great bed. We loved the spa with a panoramic view of the lake. We thought the breakfast was expensive at €22 a head for what was on offer.

Good food in a nice hotel. Great location with a fantastic view of Lago Maggiore. The staff is extremely friendly and service minded and the food is exellent. A good place for a romantic stay.

Beautiful place but service missing Beautiful place and facilities but lacking service: Reception always empty, kitchen always closed, asked room service they never brought it to us, we went to the spa but sauna and hot steam were off and there were no towels… strange way to manage the hotel…