Marquis Suffolk

A physically beautiful and comfortable hotel & Spa with friendly and courteous staff but a real lack of Management 'presence'. Complaint re rug trip hazard in bedroom never was dealt with in the 4 nights we were there. Room was not serviced at all on one day. No robe or towel was available on 1 of 2 visits to the Spa - had to fish a robe out of dirty linen basket. Food was tasty but too elaborate - did not recognise veg served with the plaice, which was the only main fish dish, other than a pasta one. Menu never changed. Dining staff were very pleasant but inattentive. No obvious system for feeding back comments direct to the hotel. Not good value for money.

Lovely hotel, modern and clearly lots of investment. Nice gardening on grounds, comfortable beds and clean bathrooms. Enjoyed the dining and bar areas. Helpful staff

Having visited The Marquis for Afternoon Tea last week, I returned this morning to have a Gel manicure in the onsite Spa. The Spa, situated downstairs, has a welcoming and relaxing feel to it. I was greeted by Lauren H who led me through to one of the treatment tables. From start to finish, I experienced a professional and friendly service. Everything was very luxurious and comfortable. Lauren was very professional in all she carried out, frequently checking I was OK with the next part of the treatment. Other staff were equally as friendly and I was left feeling a very valued customer. This was a treat for me and one which will definitely be repeated. Afternoon Tea should also be mentioned. We were lucky the weather was hot and sunny and we were able to sit on the outside terrace. After a short delay our 'Tea' arrived and consisted of sandwiches, scones, cream , jam and a selection of exquisite pastries and cakes. I would definitely recommend a visit. The ambiance is such that you happily 'lose' yourself. The views across the countryside and Italian gardens add to the feel of a 'mini' stay, albeit only a few hours away from the hustle and bustle of everyday life.