إيبيس ستايلز لو توكويت

My wife and I arrived for a two night stay, to be told by the receptionist that she could not find our booking. I showed her my confirmation and she then discovered that the booking had been cancelled on their system ( a system issue as it turned out!). She then called the manager who arrived, did not acknowledge us, spoke to the receptionist in French whilst he worked on the computer for around 10 minutes. He then handed me a key card and proceeded to walk away - without saying a word to us! My wife asked him for his name (Jan) and asked for his full name which was unintelligible! After Walt’s few paces he returned and demanded to know why we wanted his name! My wife explained that she was unhappy that he had not acknowledged us, had not apologised and had not explained what the issue was. He then became very defensive and aggressive shouting at us and saying that we were rude and aggressive. We could not believe what we were hearing. After going to the room, we decided that we did not want to stay in this hotel and handed back the keys. A shocking experience and not what an Accor member would expect from this chain.

Chambre familiale à plus de 250 € la nuit : inadmissible. La chambre était tout simplement sale. J’ai signalé le problème à l’accueil, mais je n’ai eu aucun retour de la direction. Si vous êtes allergique à la poussière, évitez clairement cet hôtel. Très déçu de l’Ibis Styles Le Touquet

Séminaire d’entreprise : chambre spacieuse, literie ultra confortable, balcon appréciable. Le petit déjeuner est correct, la restauration doit être améliorée : bon point pour les légumes du jardin mais attention aux quantités. Les viandes sont trop cuites, la cuisine est loin, les plats arrivent froid et je vous laisse apprécier la présentation catastrophique. Globalement bien