Sleeping Lady Mountain Resort

I had made a reservation at sleeping lady two months in advance. 48 hours before I was to arrive. I got a call that canceled my room saying it wasn’t available even though I had received three emails over the past two months confirming my reservation I was told that I would get a reimbursement of a free night stay sometime in the future, but never received or ever received a call back from Kevin, who was extremely rude. Only offered a room in busy Leavenworth with the king size bed for me and my friend who is not my partner

I want to love this resort but my second visit is very disappointing . I was not told that the restaurant was closed for remodeling when I booked or even whenever I checked in . There are pizzas in the bar but no vegan options (as I hadn’t been told wouldn’t Ben available) so I ate whatever snacks I had for dinner in my room. I hoped i could get a smoothie at the bar but they don’t even have a blender. Check-in was on a hot day with no help offered for moving my luggage across the campus to my quad. The parking lot is at a distance of several blocks from most of the rooms, so ignore feels like the cars are vulnerable to break ins. Hand carts are available but my quad is up 2-3 steps , and that requires unloading the cart and carrying heavy suitcases up the steps in the heat- a Difficult task as I am 70+. A hotel maintenance worker saw me struggling and walked on by. Staff did not mention when I booked, or when I checked in , that Saturdays are concert nights. I called the desk and was told the resort doesn’t know when the music will end. I was told 8:30 - 9. It is now 10 p.m. and I have no hope of sleeping. There is no shady place to sit near the river access so bring a towel and lean against some rocks as I did. The rooms are beautiful. The staff couldn’t be better trained and more polite . I expected to enjoy the outdoors here but even a drink on the bar’s patio isn’t peaceful as music is playing i side and out. I think this is a great location for groups and younger people. Lesson learned!

It's really a serene facility. Gorgeous.