Hotel Burg

Hotel Burg Google review summary 4.4 29 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 5/5 · 1 review Reviews Search reviews R B 1/5 just now on Google Huge disappointmen. The worst management and customer service we have experienced in a long time. My wife and I stayed opening weekend. Room was great. We had two complimentary drinks on check in. We were charged for the drinks AFTER we checked out. My wife called the The Burg the next day and spoke to a woman with a serious attitude. They also charged her for parking ( they don't allow self parking). The valet told my wife they wouldn't charge for parking ( they did). When I left the hotel, the valet got my car ( from 30 feet away). Do you remember the "valet" Seinfeld episode? That happened to me. The valet was SOAKED in cologne. My car stunk for days. I had a headache from the stench. Okay.... The worst part: I called the hotel at least 5 times abd each time told the manager would call us back. Nope. No call. I called again and was told the exact same thing. I give up. We were told that they had to talk to the manager about refunding our " free drinks". They never got bsck to us. Bottom line, we will never be back and this place will be closed soon if this is their idea of customer service. I cannot recommend.