Tachi Palace Hotel & Casino

Hotel adequate. Gaming was terrible. Bar staff especially at entrance bar extremely rude. After talking to staff it seems they are aware but don't care. I was supposed to get a call back from manager but never did. I'll never go back. This the first review I've ever left for anyone that's how bad it was.

My wife and I were profiled as we were registering. Ruined the whole experience and I could not wait til check out time to leave. Hotel is a joke. No parking garage. Can't use side doors. Be ready to spend pool time with chilldren. Not a couples destination. Not a resort. It's a family fun center. That should tell you all you need to know. Just a gussied-up Best Western. Go elsewehere.

I just love Tachi ****** & Resort. The rooms are comfortable and overlooking the beautiful pool.Beautiful decorative beds which I thought was very cute, very romantic.Good selection of restaurants with even an entertainment center for kids. I look forward to our weekends at the ******.

I live in the SF Bay Area, my mother lives in Visalia CA. Whenever I go to visit my mom I usually wait until traffic dies down. Unfortunately because of the long drive and late hours I can either get a hotel room or wake my mother up in the middle of the night. I usually choose the hotel room option. I have stayed at MANY ****** Hotels in my life and the remodeled rooms at Tachi are among my favorite. If you ever get a chance to stay in one of their Loft rooms go ahead and treat yourself, it's worth it. One of the things that make Hotels stand out for me is the Customer Service. I don't care how nice the hotel is, if the Front Desk Staff is not pleasant, I will take my money elsewhere. The other night after a long drive, I wanted to get a little but of ******** in. By the time I was ready to get some sleep, I only had but 5 or 6 hours before I would have to get up, pack up, and check out. Having had some success at the ****** I figured I would see about extending my stay. All three on duty Front Desk people all were smiling and ready to help me, so I decided to choose the young lady who had checked me in earlier. Whenever a Customer Service Representative remembers my name it makes me feel like a VIP. Even though hours had gone by and she had helped countless other customers since, miss Elvira V remembered and addressed me by name as soon I walked up. She was very friendly, warm, and welcoming. She is truly a Customer Service Professional and an asset to Tachi Palace. If you enjoy ******** and find yourself in the Central Valley area I would highly recommend staying and playing at the Tachi Palace Hotel, ******. BTW: their machines are much more generous than those at Rohnert Park's Graton ******

Tachi Bingo was canceled after playing several bingo games. I understand the faulty technical equipment and that they could not refund my money because the system was down (I paid cash) but my issue is that they told me they would call me personally to let me know how they were resolving the issue because I live hundreds of miles away and could not come back to pick up my money. After a week, I had not heard anything, so I called and left messages with other staff who assured me they emailed the bingo hall. I called again and talked to bingo staff, who said they were aware of my situation and they were working on a solution to get me my money. I still have not heard anything from them, nor have they offered any sort of incentive for the inconvenience and lack of customer service. It has been almost three weeks and I have still not received anything to let me know how they are resolving this issue. This place could use some training on customer service and how to retain their customers. I play a lot of bingo and will be looking for another bingo spot when I travel to the area. Any other ****** that has had malfunctions has ALWAYS offered some incentives in free play, free packs, a buy-in, or something, but not Tachi. Please just send me my money. Thank you!

To start off we had to wait 3 hours after check in time, we had no housekeeping or maid service the entire 3 night stay, on a side note the TV guide didn’t match up to what was on the channels and svreen would switch to something she’s when remote was not even near us’n will never stay or die d my $ here again.. Chumash here we come!!!