Villa Louvre Lens

Il y a longtemps que nous n'avions pas, mon mari et moi, trouvé un endroit aussi accueillant et chaleureux. Nous étions venus par le train, et au vu de la situation de l'établissement, nous avons pu tout faire à pied : visite de la ville, visite du musée Louvre Lens, visite du site minier 11/19. La chambre était très bien entretenue, tout le confort dont un grand lit très apprécié. Le petit déjeuner très bon. Nous y retournerons avec grand plaisir lorsque l'occasion se présentera. Merci à nos hôtes pour ce bon moment. Michèle René

DO NOT BOOK! this B&B is disgusting. Trying to get there and communicating with the hotel was a nightmare as they cannot speak a word of English… so do not believe they are bilingual. When we arrive we were parked several streets away, on arrival we were greeted all in French and made a further payment as there was an issue with the ******* site on top of what we had already paid. When we got to our room on the top floor, the room was dismal. Blood on the bedding, dust and cobwebs everywhere, the wood work was thick with dust, dust on headboards, in the bedding on the plug sockets. The floor was full of stains, some of which I would rather not wonder what they were. The bathroom was dirty, mouldy and smelt damp, the hair straighteners were full of hair. We didn’t stay the night, left within 10 minutes at which may I add at 9pm to try and find a new hotel. I emailed the owner in French of course as she isn’t bilingual and let her know. There was no response, and we couldn’t see her as she doesn’t live on sight. I can see why due to the state of the place. I sent all the details to ******* for a refund, including pictures which would be great if I could share as the pictures on ******* are most definitely not a true representation. Unfortunately as ******* we’re not able to discuss the matter with the hotel as they do not speak English and refusing to communicate, no refund was offered; but a £25 credit note. Obviously I have refused as I would never book with ******* again!!!!

Sehr schön und zweckmäßig Freundliches und hilfsbereites Hotelpersonal. Umfangreiches Frühstück.