Holiday Inn Lethbridge

Awesome place to hold meetings and events. Place was clean. Tony Roma's breakfast buffet was just a little bit late to serve but overall it was a great experience.

I love the people. They are very kind and helpful at all time. Their security is well secured and always there. Breakfast is great. One thing, I noticed at different hotels in Addis Ababa, they will say that breakfast is included but there no breakfast in the morning, but not at this hotel. Their hospitality is very great.  Don’t listen to what other saying, come experience it yourself and you will love it. Thanks to all of the stuff. I really appreciate your kindness. 

We were delayed by unexpected traffic while driving through the mountains and could not safely reach Lethbridge, so I canceled our reservation via phone and the online reservation system. Even though I am an IHG silver elite member, IHG staff told me that I would have to be charged the complete $240+ because "the reservation leaves our system 24 hours ahead of the reservation." However, despite cancelling the reservation hours later I was still charged a $50 incidentals fee as if I had checked in (and which I did not authorize) and later I was sent an e-mail asking me to "review my stay." It seems as if IHF has abandoned person-to-person service in the HOSPITALITY industry for automating everything. I don't think I will stay at an IHG hotel in the future because robots might be at the front desk and "serving" breakfast.

Very friendly staff! Within a couple minutes walk to Shoppers and a few food options.

Great hotel

The staff was welcoming and very hospitable. The pool was amazing - they literally thought outside of the box with two giant slides that begin inside the facility but wind outside and shoot you out back into the hotel pool. What a design! On the other side of the pool is a wave pool. The room we stayed in was clean and spacious. Will definitely stay here again if we are passing by this way.