On Vacation Amazon

The place was a nice get away vacation for us and we enjoyed our trip! It has an additional desk called Selvatours with optional tours that are mostly worthwhile. Unfortunately, however, we had a little bit of difficulty getting a hold of them during Semana Santa (when our reservation was booked) to find out how to schedule everything and get there by boat (we had to show up and figure everything out ourselves manually), so I think the service piece can be improved upon. Also, the trip.com website needs to get in touch with them to get the phone number(s) correct because the current one does not work. Overall we still enjoyed it.

Area is nice but to much gated and locked in the hotel area. Pool and bar is super busy with almost all day long loud music in the jungle? Some people love it but that’s not what you travel to the jungle for. Rooms have been great but like mentioned and like in all Colombia the noise problem with super thin walls and neighbors again with music or not caring about any others. Worst for us was no one told us anything about the property or whatsoever so we got woken up next morning 8 am and got told out ferry would be there and we need to leave ! After a rush out of bed the ferry didn’t wait for us. Now no one spoke English ( my travel buddy spoke Spanish but wasn’t as much truth telling) so we couldn’t get back to the room and got told we would need to wait now till 3 pm for the next one. After trying long discussions and about 90 minutes of stress and waiting we got driven by a small aluminum boat with no cover and a semi broken engine ( I am into that kind of adventure so I liked that part), but the reat of the morning was simply a nightmare ! place is recommended when u wanna party and do a few overpriced tours but if you wanna explore the real jungle better travel further north to puerto nariño! It was a very unique and special place to be Area is nice but to much gated and locked in the hotel area. Pool and bar is super busy with almost all day long loud music in the jungle? Some people love it but that’s not what you travel to the jungle for. Rooms have been great but like mentioned and like in all Colombia the noise problem with super thin walls and neighbors again with music or not caring about any others. Worst for us was no one told us anything about the property or whatsoever so we got woken up next morning 8 am and got told out ferry would be there and we need to leave ! After a rush out of bed the ferry didn’t wait for us. Now no one spoke English ( my travel buddy spoke Spanish but wasn’t as much truth telling) so we couldn’t get back to the room and got told we would need to wait now till 3 pm for the next one. After trying long discussions and about 90 minutes of stress and waiting we got driven by a small aluminum boat with no cover and a semi broken engine ( I am into that kind of adventure so I liked that part), but the reat of the morning was simply a nightmare ! place is recommended when u wanna party and do a few overpriced tours but if you wanna explore the real jungle better travel further north to puerto nariño! It was a very unique and special place to be

Experiencia desastrosa. Fui con mi novia a pasar 4 dias en enero y lo vivimos lo siguiente: 1- Nosotros ya estábamos en leticia ciudad y en vez de dejarnos quedar en su oficina de leticia junto al rio (desde donde sale la embarcación) nos hicieron ir al aeropuerto porque era el único punto de encuentro. Para nuestra sorpresa nos devolvieron a leticia y nos hicieron esperar 3 horas 2- A la llegada, pese a estar cansados y a mi novia dolerle la cabeza un trabajador del personal, nos pidio porfavor que le acompañásemos a una salita para tomar un coctel de bienvenida y asi el poder recibir una bonificacion de la compañia. Nuevamente, para nuestra sorpresa nos tuvieron mas de 1 hora intentado vender mas viajes con ellos y pidiendonos datos personales. Mejor llegada a descansar al amazonas imposible 3- El aire acondicionado y el telefono no funcionaron, tardaron 3 dias en arreglarlo pese a informarlos a diario y la habitacion estaba llena de ratas y cucarachas 4- En una de las actividades, nos encontramos al personal borracho