The White Hart - A Heartwood Inn

We decided to use the leisure facility if you can call it that I was told no towels by reception so he got one from another room asi again expressed I was not happy.  I was tetchy as I had driven from Worcestershire to Cornwall then to Brighton. I asked about the steam room and sauna which he pointed us to.  He said steam room needed to follow instructions and it was quick to turn on.  I said OK.  When we got to the sauna it was cold and turned off by this point and having seen the state of the facilities I was way past been pissed off on this.  I was also feeling bad as I wanted my son to relax before his audition in the morning.  The steam room heated up in 5/10 mins so used that which was nice.  The spa bath was not hot at all and for some reason stones in the swimming pool possibly for effect.  The pictures of the leisure facility show the state of disrepair.

We had a lovely stay here, the staff are very friendly and welcoming, great service. The hotel is beautifully decorated and the bar, dining and outside terrace were very stylish.

Firstly, the positive: Great location, well executed refurb of a 500 year old building. Picturesque dining room with impressive alfresco dining balcony and a nice looking wood-panelled bar. Aesthetically, extremely pleasing. And now, for the grisly remainder: The rate: just about 25 to 40% too high considering there is no central air, no elevator, no gym, pool, sauna or any amenity other than rooms, bar and dining. Put simply, just not worth £200 per night - at any time of the year. The room: I was shoved in room 20 in the eaves if the building with a loose toilet roll holder and some pigeons nesting directly behind the ceiling / on the roof. Cute to hear the coo-ing of baby birds waiting to be fed, but not that cute at £200 a night. The room itself was adequate, minus the bathroom which was tiny and lacked any form of shelf for toiletries etc. Odd oversight. Staff: Mainly absent from the check in desk. All very, very young. A general "deer in headlights" air pervaded once a staff member could be tracked down. Fitting, given the name of the inn. Bar and dinning: Bar is cosy with a nice fire place. Shame it closes at 10pm on a Sunday. Too early. Rear dining area is impressive; however, the traditional English breakfast was weak. Fatty bacon, 4x tiny cherry tomatoes and two pieces of dry bread where the low lights. No jam, marmalade, honey or other topping offered. Odd. Oversight? Or just poor training/service? Other amenities: none. Location: Central for the upper high street, castle etc. Would I rebook? Not on your Nelly. Good luck to the White Hart team going forward. Drop the rate and improve the service and breakfast offering. Hopefully it works out.

We ate at the resturant and I am blown away with how great it was. Great service, delicious food and despite being late to our booking, very friendly staff. The vegan options were really good and the menu really did cater to all appetites. I have been recommending this to all my friends.

We came for dinner at the White Hart as a family of four. Our food and drinks were lovely, good options for children and also a couple of vegetarian mains to choose from - the ravioli was delicious. Lovely service from our waiter Xan who was attentive and polite.

This is a really lovely hotel. Our room was beautiful and the welcoming treats and notes were very thoughtful. The bed was a dream to sleep in. We had a delicious meal at the newly decorated restaurant. We will definitely be coming back again.