Residence Inn Dallas Lewisville

酒店比較老舊了，電梯裏面有一股難聞的油膩味道，房間設備齊全，有廚房可以自己做飯，服務人員很少，入住的時候居然沒用護照登記，然後直接扣了我幾百美金房費，可是我已經預付了房費。後來説已經取消扣款了，但是已經一週了，還沒有退回來。

I did not like the fact that I went through several rooms.They all had bed bugs and on each floor at that. The other issue is I wa contacted stay there to let me know. The pool was closed. However, after further reading into this hotel, I had found out this whole thing tells pool has been closed for at least almost a year.

Great experience. Friendly and clean

I’ve been a loyal member of Marriott Bonvoy for over 20 years, but after my recent experience at the Residence Inn in Lewisville, I will never stay at another Marriott Bonvoy property again. My family and I (a family of six) checked into this hotel on 01/02/2025, seeking refuge after our home was flooded. We specifically chose this hotel because it advertised spacious, clean, 2-bedroom accommodations, which seemed perfect for my family, especially with children who have asthma. However, upon entering the room, it was immediately clear that it was anything but what was advertised. The room had a strong moldy odor, the carpets were filthy, and the walls were visibly dirty. Given my children's asthma, there was absolutely no way we could spend even one minute in that room, let alone the night. We checked out immediately. To make matters worse, five days later, the hotel has still not released the $520 I paid for a room that I couldn’t even occupy. This has been the worst experience I have ever had at a Marriott Bonvoy property. The lack of cleanliness, the unsafe environment for my family, and the lack of professionalism in refunding my money is completely unacceptable. Marriott Bonvoy, you have truly let us down. I expected much better, especially from a brand I’ve been loyal to for so many years. Never again.

Just ok Pool was broken and never had maid Service for 4 days. For 4 days I had to get towels and take out the trash and make the bed.

Canceled reservation 39 mins after check-in time The hotel canceled my reservation 39 minutes after check in time due to a "maintenance issue with the room" even though they were aware of the issue the night before they waited until we were almost there to check in to call and let me know about the issue.