Marriott Lexington Griffin Gate Golf Resort & Spa

Front desk people were terrible, no good customer relations. There was no light throughout the night, I slept in the dark, and heat was terrible . The restaurant was another hostile place. I can't recommend the place for people.

度假酒店，環境不錯，設施老化，服務不夠。

Fancy decorations, but the a/c didn't work for 2 days. Not convenient for restaurants and the hotel restaurant was expensive.

We switched to this Marriott for its remodeled rooms (which were nice), and Danielle who helped me make the reservation was great, but the rest of the experience was awful. We decided to go to the pool on our first morning , I went back to our room to grab something and was nearly knocked over by two employees rushing off the elevator with a large floor machine. When I stepped in, I slipped on a puddle of dirty water left by their equipment and fell. I tried to report it to the front desk, but there was a line and only one attendant who didn’t even look up. I ended up telling a pool attendant to report it so no one else would get hurt. No one followed up, and reporting it was difficult with unresponsive front desk staff. The pool area was run-down; chipped concrete, mold, and an unattached railing that nearly caused a second fall for me. It took nearly two hours and my daughter (a Marriott Titanium member, I guess you need status to get attention) raising her voice just to get it fixed. No one ever checked on me, and I spent most of the trip in pain. To top it off, the fire alarm went off late at night on our final night. Very disappointed in the lack of safety and basic care and concern from Marriott. I even wrote corporate and got NO RESPONSE.

Lots of things went wrong during our visit. 1. Loud poolside music at 1:30 am 2. Only one elevator working then None. 3. Loss of electricity 4. No air conditioning These things went "wrong" but most were of no fault of the hotel's. There was a black out in the area because of a severe storm. But the customer service we received during the blackout was outstanding. From the bar tenders and kitchen staff to the housekeepers and maintenance. All of the staff worked hard to make our stay as comfortable as possible.

This place is an absolute hidden gem, Emily Daya and everyone else we encountered at the front desk went out of their way to welcome us and make us feel valued as guest, it is very much appreciated. Christine done the same thing in helping us enjoy our time at the pool. the valet and bellman were outstanding should have got their names, but were always professional and on top of everything. on site food options were excellent. place is clean well maintained and has a ton of stuff to do. even went through a 15 hour blackout that was beyond the resorts control. that was handled extremely well as all rooms were comped that night. was our 4th trip in the last calendar year, hope to at a minimum come back a couple times this summer for long weekends, thanks to all the staff