Guest User
June 3, 2024
The room itself is very nice. The room is large and the facilities are relatively new. The sewer smell is serious. The bedside table and TV in the room are all covered with a layer of dust. I don't know if it's because the room has been vacant for too long and has not been cleaned. I have to complain about the service. The current Junhua is really incomparable to the Blue Ocean Yuhua of the past. It is not on the same level. I don't know if it is a problem of the capital chain of the Blue Ocean Group or the Liaocheng store has been contracted. In short, the overall decline is serious. First of all, from the makeup of the front desk, the clothes are ordinary, like the standard of a hotel supervisor. The day before check-in, I called the front desk at night, but no one answered, which was very strange. I met the front desk staff in the elevator, and they also strode forward with no expression. But overall it is acceptable and they respond to all requests.
What really surprised me was the buffet breakfast. It started at 7am. We arrived at the restaurant before 8am. Except for the staple food, most of the other dishes were sold out. I told the elderly waiter that the dishes were sold out, but he didn't feel embarrassed at all. He looked at me calmly and shouted to the kitchen, "Master, serve the dishes." After waiting for a long time, I got some shredded potatoes. There was a small fried dough stick at the staple food counter. I took it away, and the chef brought up three more. They were the small fried dough sticks from Shandong. I asked the waiter for the soy milk, which was out of stock. So the waiter, who was very old and had a big mouth, almost turned the soy milk pot upside down and filled me with a bowl of cold soy milk. Tell me if it's weird or not. It's like eating your meal for free. In short, the overall feeling is "knock knock and search" and "stingy". It's too stingy. It's far from the hotel's positioning and seriously affects the company's image. Can you see which hotel buffet can be like this? I've stayed in countless hotels, but this is my first time seeing it. It's new. I suggest the hotel to make some changes and improve the overall service awareness. It's very important.
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