Complejo Ecoturistico Rancho Cielo

My biggest concern was having a ride to the airport at 4:00 in the morning. The communication was excellent, my son and I were shown around the property and I felt very safe staying they're alone. The driver was there promptly at 4:00 and it was able to get to the airport just as I had hoped.

Warning: Deceptive Practices at Complejo Ecoturistico Rancho Cielo I booked a prepaid room for my father through ******* at Complejo Ecoturistico Rancho Cielo, expecting a smooth experience. Unfortunately, upon arrival, he was charged the full price again, with the staff denying any record of his reservation. Ironically, they had sent a message via WhatsApp earlier confirming the booking. Despite presenting this evidence, they refused to provide a receipt or acknowledge their error. To add insult to injury, they imposed an unexpected $103 charge for a brief airport transfer—less than a mile away and under 10 minutes—which was never disclosed upfront. When questioned, they declined to refund this exorbitant fee. Moreover, the property is misrepresented as a hotel. In reality, it’s a private residence operating under the guise of a hotel, lacking the standards one would expect. Buyer beware: This establishment engages in misleading and unscrupulous practices. I strongly advise against booking here to avoid potential scams.

Jose is the most hospitable person I know! He even drove us to a nearby restaurant and back to the hotel! He knows some English, and I know some Spanish, but the person I was with knew Spanish fluently. He is super friendly and very communicative! I would stay here again and again!

Felt like home away from home. Very clean. Convenient only a 6 minutes drive from the airport (STI). The host Jose is great. The rooms and bathrooms are super clean. It is a very safe place and very quiet. I would recommend it to everyone, from individuals to families. We were treated like family in this place. Will definitely come back and stay.

I have no words to describe it, is one of those places where you want to stay for ever around nature, Jose the host make me feel like home. I definitely recommend this place, and is just behind Santiago Airport

Really nice place