Marriott's Kauai Lagoons - Kalanipu'u

If you want some quiet, secluded time, in a THREE bedroom timeshare, this is the place to be. Off the beaten path with great views. Grounds are extremely well kept. Although some rooms are island views and other are ocean views, ALL rooms can see the ocean and the bay. Been here multiple times and love the location. This is not a full service facility, no room service, restaurant, or other amenities. They do have an activities center, pretty decent workout facility, a pool (that although small, never seems crowded), and a 24 hour mini mart for sundries, food, and drink items. The engineering team and front desk staff are second to none and will address any issues that you may have. Only reason for a rating of four instead of five is that the closest shopping, beach, restaurants are a mile away.

We went with a family as a part of our Marriott Vacation Club. From beginning to the end the stay was very enjoyable. Our rooms were well equipped. Staff was very attentive, friendly, always willing to go an extra mile to keep us as comfortable as possible. They also had a nice variety of activities.

Beautiful place. Staff were extra nice and professional. Rooms excellent. Just wished there was a restaurant or cafe shop.

Room was nice. Staff at front desk should have been. One older lady in particular very condescending to my daughter. Other than that not a bad stay considering it's right by the airport and jets are very noisy!

The property was beautiful and well maintained.

The next day after our arrival, my family and I wanted to talk to the concierge to figure out dinner spots & some excursions for the week. When I tell you our mood went from 0-100 real quick! We were extremely unsatisfied with the concierge Elsa. She was a complete disgrace & should not be associated with Marriott. Only to mention a few we asked her to write down any suggestions and she completely ignored us. We tried making small talk with her and she couldn’t even look at us in the face. I told her I was doing a photoshoot at tunnels beach that I was SO excited for. Her exact words were “if you go there you’ll die.” Thank god I went with my instinct…we went and couldn’t have had a better time. It was PERFECT! She was very dismissive and she couldn’t be bothered with us. There was much more she did to us but those are to name a few. Honestly when we left we were extremely saddened and disappointed. If I were her manager she shouldn’t be concierge and should be fired from Marriott. She was a complete disgrace to your resort! We deserved better than how she treated us! We’re Marriott owners for probably longer than she’s been alive. She needs to take accountability for treating owners this way.