Roosevelt Hotel & Suites

Actually I would like to start from the day we contact directly Miss. NAOMI of Roosevelt Hotel in Lima Peru. Very professional and friendly comunication. We received a very good quality service we the exactly answers we were expecting. We got there after a long overseas trip and Miss Naomi was at the Reception welcoming us and offer us the Hotel service. Good service from all the employees Good Restaurant and good food, we have to appreciate Mr.Kevin at the restaurant as one of the guy that make the difference in a service business. Price wise we can say that we will reccomend Roosevelt Hotel Lima to friends as eventhough it is not rated 5 ***** the employees are for us a top class trained personnel. Between 1 to 10 in a general contest we can prize The hotel Roosvelt an easy 9 . Thank you guys to have made our stay in Roosevelt Hotel a pleasant one To our next Regards

This hotel takes you back to the early 1990s. They have not spent much money updating or refreshing the decor. The place is clean and extremely well located. Its saving grace is the Franklin Restaurant adjacent to the tiny lobby. There they serve a limited a la carte menu free for guests. The offerings are good and tasty. A lot of locals frequent it. Regarding the hospitality part, the hotel urgently needs to invest in IT. They still use paper logs for everything starting with wake up calls. The in-room electronics are dated. The desk is awkward. Everything looks and feels old yet clean. We requested one hour late check out and were told it was OK the night before we left, but since there is limited IT, the next day staff was not aware. Luckily they agreed. Someone tried to charge us for drinks using our room number and an invented signature which did not look anything like ours. The front desk attendant wanted to charge us but finally the manager realized that was wrong as the room number was written using a very different handwriting to ours and the slip did not even have our name.

Amazing Stay Amazing stay, close to everywhere, super friendly staff, very good restaurant....love the room