Holiday Inn Express & Suites Limerick - Pottstown

We stayed at this Holiday Inn for a family wedding and booked multiple rooms. What we found was shocking: • The hotel is clearly under major construction – with dust, constant noise, bad smells, and even a dangerous second-floor railing held together with tape and wood. • The elevator was broken during our stay, and we had to carry four large suitcases down three floors at checkout. • The pool was closed, despite being listed as available when we booked. • The receptionist lied multiple times – first saying the pool would be ready “tomorrow,” then that the elevator just needed “a reset.” Nothing got fixed. • Staff were rude and unhelpful, with zero concern for guests’ safety or comfort. There was a strong construction smell throughout the building, adding to the sense that this hotel simply should not be open to the public in its current state. We trusted this hotel for a special family occasion and were left exhausted, misled, and deeply disappointed.

I will never reconsider staying here after my most recent experience. I intended to stay at this hotel with my family for four nights this upcoming week. Today, I received an email reviewing my stay and mentioning the hotel was under renovation and that certain amenities may not be available. When I proceeded to cancel, I was told I would be charged for the first night since I cancelled two days after the apparent 5 day cancellation window. I followed up with IHG customer care and they deferred me to contact the hotel. When I contacted the hotel, their response included inaccurate information including when my booking was made and that it was on me for not calling the hotel to ask them what the status was of their renovations. Mind you, my reservation confirmation from May had no mentions of hotel renovations but today's email did. Based upon reading the reviews of recent, I made a good call canceling and their renovations are not as far along as their sales team has communicated. Sometimes, in life, you have to pay to not stay somewhere and it is the lesser of two evils. I anticipate they will take time to pick apart what I am saying here but all I can say is proceed with caution.

Grandbaby Trip Staff was great! Renovated rooms were so nice!

Lots of renovations

The hotel was over priced and dirty. My daŭ

The room and accommodations were nice. Not pleased that parking was very limited. We realized that there were renovations going on but parking was a problem