Hilton Garden Inn West Little Rock

As a long time loyal member of Hilton Honors, last week was the first time I checked into a hotel where the thermostat could not even be powered on. I was told maintenance would show up in 15 minutes, and never did so I went to dinner. The front desk manager, Tearra, would/could not move me to another room because it was "sold out". After arriving back after a couple of hours, the people at the front desk had no idea of the status, and when I went to the room to retrieve my luggage, the front desk manager was taking apart the thermostat because maintenance could not be reached after hours. She should not have been put in the position to take care of this problem. To say the least it was very disappointing and frustrating and I had to make a reservation at a nearby Hampton Inn because it was obvious that it was not going to get resolved.  It was ironic, as I was walking out the hotel the front desk manager contacted the GM by phone and were going to make a room available that were being held for other customers. Why could they not do this from the beginning and have more time to try and repair that rooms thermostat. I reached out the GM Ashley Scarlet the day after by email to ask how this situation could occur, but had no response from her. There are way better managed locations than this one in West Little Rock. I do not recommend this hotel. Secondly the rooms are getting very dated.

Stayed here on the advice of a coworker. Room was well-appointed. Bed was comfortable. The restaurant had a good breakfast in the morning. One evening I enjoyed a burger on- site. Parking is free and plentiful. I will stay there again when on business.

Excellent. Room very clean. Staff very professional and friendly.

Nice

While booking online through ******* it say breakfast. This particular hotel has a restaurant and breakfast is not included.

Comfy bed, tasty breakfast, quiet room… what more could a traveller want?