مستخدم نزيل
29 فبراير 2024
Noisy, it was impossible to sleep, I was placed in a poky room and dealt with incompetent obnoxious staff, she failed to provide correct log in details for the internet, and asked me to leave a positive review before I had ever checked in! After an entire night of noise until 5am as she had put moved me into the noisiest 'apartment' after I explained I needed a quiet work space. I was held up from leaving by her telling me off and going on about an honest review of the horrible experience I had, never have met anyone so incompetent and unprofessional in all my life. I checked into another hotel and will never return, in 10 years of staying in city centre hotels I have never known anything like it, another customer was yelling down the phone complaining as I arrived and his gf apologised on his behalf. I left as angered as he was, management needs to be aware of how I'll managed their reception is and the shocking lack of customer service.
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