Base Serviced Apartments - Duke Street

الموقع جيد ولكن مكتب الاستقبال كان يفتح فقط في ساعات محدودة. تم حظر حوض الاستحمام الخاص بنا ولكن لم نتمكن من الاتصال بهم ليلاً لإصلاحه حيث لم يلتقط أحد

Good value accommodation in a convenient location. Very clean and had everything that was needed. The showers were really good. Pillows are awful - I would bring my own next time. Bed comfy. The Car Park is very tight - you could not get a larger SUV or MPV in there.

Would not recommend to anyone the worst place you can stay. Upon arrival they expect a holding deposit before you can get keys and check in is only from 3pm-6pm and if you want to wait until after that time they charge £25 for a staff member to wait behind even tho the staff don’t get paid £25 an hour. Staff are extremely unfriendly and very condescending and belittling with no respect for customers. When trying to pay the deposit the manager started shouting at me because I was waiting for the card machine to be turned round so I could enter my pin as I was told that was the way it had to be done and my card does not have contactless so that was not possible. For a man in his late 40s and manager of the properties he showed no sign of customer service or respect even when asked why was he shouting at a 20 year old girl all he had to say was that I was the immature one even though I kept calm all while being shouted at.

Apartment was spotless and a great place to stay

Comfortable city stay I stayed here with a friend for a conference, overall it was a comfortable clean stay close to the centre of town, it took us 15 mins to walk to the M&S Arena and about 10 to get into the main shopping area. The check in was a bit restrictive, it was between 3pm and 5.30pm and they continually emailed me to ask me what time I was coming. The other frustration was the map pin, it was inaccurate so I couldn't easily find it.

Great apartment in fantastic location Great location and had everything we needed.