Premier Inn Livingston (M8, Jct3)

Check in was very easy, straightforward and quick. Staff very friendly and couldn’t do enough for you. Room on second floor. Clean, tidy and comfortable bed. Room was nice, roomy and airy. Had meals next door in beefeater to which I’ll do a separate review. Plenty car parking available and free of charge.

It may have been good back in the day but today is not that day. The parking lot and entrance are littered with trash and there was an overflowing trash can by the front door. A large bag of ice melt lies on the ground forgotten on the other side. If you are disabled or have your hands full of luggage or children you will struggles as none of the many doors are automated. Check in was fairly quick. I did not appreciate providing a copy of my passport when I already booked and paid in full. The receptionist was nice and seemed to be working with a trainee. There were not many staff seen. The room was a huge disappointment. It was run down and just not nice. There are no amenities at all. They obviously consider soap a luxury so they don’t give you any. You can use wall mounted combination shower gel and shampoo. I’d be careful what you eat and drink because using hand toilet is quite unpleasant. They can barely spare you some toilet tissue. Not only do you not get soft paper, it’s not even a roll rather it’s a dispenser that is wall mounted and dispenses a single sheet of rough single ply paper. The hotel common areas are not Clean and have a musty smell. The restaurant was not good either. It used to be my favorite place to grab a steak. The table was sticky at lunch. The menu changed and not for the good. Gone are the nice meals replaced with what appear to be cheap microwaved pre made food. Breakfast is no longer a full buffet. It’s a continental buffet with the ability to order some cooked items. It was ok but not as what we expected. The hotel was more like a homeless shelter than a hotel.

Very clean and comfortable room. The shower over the bath thing is a bit dated, could do with an update. Overall very satisfied with service offered. The meal-deal on offer was very good value with the choice of food excellent. The free parking onsite was very good with clearly marked spaces and plenty of room.

Very comfortable bed and great pillows. Always have a good sleep here. The room was a good size, could do with a glass in addition to the mug provided. Restaurant food was good and reasonably priced. The bar and restaurant staff were very friendly and helpful.

I am always a fan of premier inns but this one let me down. It is well positioned off the motorway but the rest was disappointing. All staff encountered were lovely at least. The room was freezing when we arrived and the room was so dated and just a bit neglected. Everything was spotless clean though and as usual the bed was fantastic with lovely linen and wonderful towels. All the corridors and stairways had a abandoned feel and smell about them. This hotel would be fantastic with a refurb. The attached restaurant served good food but also had sticky tables and was desperately needing a refurb. Breakfast was good too but in the daylight it still looked unloved. I actually wouldnt stay here again as we paid a lot of money and it wasnt really worth it but after some investment it could be a great hotel

Livingston M8 The staff are really nice but not helpful. The bathroom floor and bedroom walls were in desperate need of a good clean. A little TLC is need, I don't look at the front line teams, this is a reflection on the Premier Inn leadership team. Premier Inn can do so much better than this. I don't want my money back, I want Premier Inn to provide the service they used to provide 3 years ago.