متروبول هوتل آند سبا

Good stay, had everything you need

Groupon offer was excellent. Food and the bottle of sparkling with it surpassed our expectations. Lovely , helpful staff too. They just need to fix the heater in the hot tub. Currently we used it as a plunge pool after the sauna Not my first first visit and definitely would return

I booked myself a morning relaxation spa treatment, and I was really looking forward to it. But... I should have put 2 and 2 together when I asked if I could book a treatment , and was told" there are no therapists available, as we're having a few staffing issues". The place was so depressing. Filthy tiles, the windows were blown and dirty, the "sauna" smelt of dry stale urine. I was so upset, I cancelled my lunch. I spoke to Henry about my experience, and I told him how disappointed I was . I then sent an email making a formal complaint. This treatment was £40.00. The local leisure centres are better presented and maintained. It was a disgrace. Up to now. No management have been in touch. No apology or offer of refund either. Save your time and money. This occurred Tuesday just gone, we're now on Friday. Still nothing. Silence will not fix your failings metrepol. People deserve better treatment than this. You are charging full price for something that is sub standard, dirty, old, tired and worn. I dread to think of what the areas are like that the public don't see.