مراجعاتChatsworth House Hotel

The rooms were filthy, Receptionist just fobs you off. Food terrible and cold. We were ridiculed in dining room one of them told us we were in the wrong seats when the head of the dining room told us to come for all meals here. We had to eat all meals out and was extra cost to us both. Old curtains in wardrobe and smelled. The smell was old and not inviting. Even the swimming pool was unclean.

It was near the shops and in walking distance of everywhere, carpets i the bedroom mucky needed cleaning and door catch problems opening the door every time

Room was ok but unfortunately very hot at night. Tried to open the window a bit wider. N

I travelled from Scotland with mum on a Caledonia coach tour. On arrival and getting our keys our allocated room involved going up 21 steps which mum tried but was unable to manage them and had to descend the stairs on her bottom, a member of staff went and changed our room for us and carried a more comfortable chair to our room for mum. The second day of our holiday mum had a fall in our room and was unable to get up even with my help I suggested to mum that I would go to reception and ask for help which I did and the two receptionists sprung into action straight away asking for the room number and going straight there I followed behind them. Other members of staff had to come to mums assistance one receptionist arranged this while the other spoke to mum reassuring her all the time. They asked her to trust them which she did and they got her up onto a chair. I'm glad to report that mum is ok although shaken and sore. A member of staff returned to the room after 20 minutes to check on her. The following day mum stayed in our room while I popped out and in the domestics came in while I was out and offered to make mum a cup of tea. They returned in the afternoon that day and the following to ask how mum was feeling and offered to make her tea. During our stay I was allowed to take our evening meals up to our room and breakfast the day mum stayed in our room. We are both extremely grateful for all the help the staff gave us plus the care and concern shown which we feel we wouldn't have received everywhere.

After a five day coach trip to Snowdonia I feel that I have been “fleeced by the aptly named Shearings.” Mostly when I have had a bad experience I keep quiet about it and only on a couple of other occasions have I given a bad review, but this story needs to be told. The journey from Somerset to North Wales, a long, convoluted multi stop, eleven hour endurance test although the coach driver was out of this world amicable and polite. We paid a premium to ride in the front seats but were only able to do so after the Rugby interchange with less than half of the journey remaining. On arrival at the Chatsworth House Hotel, Llandudno, and even before being allowed into our room to freshen up, we were immediately pressured into making a choice for our evening meal, selection being made from a tiny menu measuring approx 30 X 60 millimeters. During our stay many guests referred to our lodgings as Chatsworth Palace on account of it being the opposite. The hotel is in need of complete refurbishment and a management policy review. It has very little going for it. One of the cleanest aspects of our very small room (no 211) was the pristine white seagull who perched regularly on our windowsill. Shower and toilet microscopic, bouncy mattress resembling a miniature trampoline, constant noise (day and night) from plumbing, supply of hot water limited to certain times of the day, paintwork and carpet liberal with grime and a tv that worked sporadically. Did have a sea view however. Meal times were regimented and unpleasant. Breakfast in the undersized eating area was just adequate but the quality of the evening meal prompted a large number of guests to dine elsewhere. We discovered that The Goat, a few hundred yards up the road, serves very good food. Evening entertainment at Chatsworth was according to taste. Certainly made up for with volume what it lacked in quality. Bar staff were friendly, the 22 year old blonde receptionist did her best under the circumstances as did the Jeff Bezos look-a-like maintenance man. My comments reiterate many other Trip-advisor posts. If Shearings have not taken the trouble to make themselves aware of the state of this hotel they are in dereliction of duty and even worse, if they do know about it, what regard do they have for their customers. A quick glance at the Trip-advisor web-site is all it takes to reveal a great deal about how Chatsworth House Hotel presents. Perhaps Shearings CEO would like to stay there for a few days? Needless to say, the sad experience of Chatsworth House Hotel will ensure we do not book any future getaways with Shearings, however friendly the coach driver might be. Day one. Our free day in Llandudno. It was very pleasant and I would recommend a trip on the Orme hilltop railway. Day two. An enjoyable journey to the top of Snowdon via a mountain railway. It was to experience this trip that we had booked the holiday and it proved to be very worthwhile. Day three. A trip to Portmeirion. A fairytale

They won't be seeing me again at this hotel. It needs a blooming good shake up from the top management downwards. Not impressed how my partner & I where treated. Customer service was not good to say the least. Two examples..offering to microwave cold coffee and not being offered any toast on 2 of the 4 mornings. I could write more but feel it will fall on deaf ears!

Very freindly and helpful staff on arrival.. Although room was on the 3rd floor, had easy access with a lift..

Good all round The breakfast was really good and it was helpful yourself which I like. Very spacious hotel and the indoor pool was nice and warm

Although we enjoyed the hotel the parking was sparse had to pay £5.50 but over night £7.50 to make sure there was no fine .staff were very nice and the breakfast was ample, they cover it all for breakfast. The romm was basic but clean and tidy.

Large hotel but with a small hotel feel about it. Friendly staff and efficient.

A nice relaxing break Our stay was very good. Staff were excellent. Room comfortable

It’s a little tired, but friendly staff and good value. The pool is good.

Loved stay...great staff

Would stay again! Really nice stay. Took the kids - room was nice and clean, local to everything central that you would want to see in Llandudno. Pool was good. Everything a little dated but can’t fault the stay for the price