Premier Inn Abergavenny

This is a typical Premier Inn - better than the worst I've stayed in, not as good as the best. I definitely can't fault the location - nearby the main road for excellent access to the Brecon Beacons and the nearby town of Abergavenny and, in that regard our stay served us well. However, having stayed at many Premier Inns over the years it is impossible to ignore the gradual decline of service and standards. In the case of this hotel there was a lack of cups in the room, scant immediate supplies of coffees/teas and only a couple of towels for a room booked for three people. Of course, like the now defunct automatic cleaning of the room, these things can be rectified by contacting the reception but clearly this is a hassle that never used to be needed and is just another profit making device for the owners. Coupled with the scattering of mold in the bathroom, the car park which required registration to avoid a healthy fine for daring to park at what is effectively a motel and the piles of rubbish strewn around the environment one can't fail to see the profit over service mentality which sadly pervades the modern world.

What an appalling Hotel. Absolutely in the middle of know where. WIFI is pretty much non existent.The Ultimate WIFI @ £5 pound still doesnt work. Keeps disconnecting I was in room 6 and still couldnt hit the router a few metres away/ The password at reception for the BT router was incorrect. They cant get anything correct. I would not stop here again

Disappointing. I currently have hip tendinopathy which makes it difficult to walk upstairs. The lift was broken. The room was very hot during the night. My husband and I woke up at about 3 in the morning for the first 2 nights because of it. The air conditioning only allowed a slight reduction. The windows do not open (by design). We mentioned the heat to reception on the morning of the 3rd and final night and were told they can control it from there. It was slightly cooler that evening, but not by much. All 3 nights we could hear someone walking about in the room above us, and whenever someone was in the corridor. The bed is very high and as a person of 5'6""/167 cm I had to climb up onto it. To shower I had to climb in over the bath and as a person of 65 and currently with hip tendinopathy this was very uncomfortable and potentially dangerous. Walk in showers are needed. I wouldn't be in a hurry to stay here again.

I travelled to Abergavenny on business and was quite exhausted. The receptionist at premier Inn Abergavenny, Helen Jenkins was so lovely, welcoming and offered great customer service, very professional. Great central location and I would certainly recommend staying here

Real value for money. Ideal location next to a Brewers Fayre pub. Spacious, clean room, comfy and great breakfast. A walk into town but OK. Free parking at the hotel, which I parentheses days! Friendly, helpful staff, thank you. A stopover onto somewhere else, but a restful stay.

With Premier Inn you know what to expect - fuss-free check in/out, comfortable room and great breakfast. Premier Inn Abergavenny lived up to all these expectations. Restaurant staff at breakfast deserve a particular mention for being friendly and capable.