Peterstone Court Country House Restaurant & Spa

We booked a half day spa experience including a 30 minute treatment each for myself and my daughter. On arrival we were taken down to the spa by the hotel receptionist who asked us to fill in the forms and said someone would be with us shortly. There were no staff available in the spa as they were giving treatments but we were not told if they would be 30 mins or 60 mins. After a half hour sitting on our own in reception waiting, we went back upstairs to see if there was any one who could help us. Again, the hotel receptionist came down to see what they could do. At this point we were told there were no gowns available so we could get changed and use the facilities but would have to walk around in our swimming costumes. When we said we felt this was not really OK, the receptionist said they could go and get some gowns from housekeeping. At this point we had missed 45 mins of our 3 hour slot and received 0 customer service from the spa staff who were still busy giving treatments. I cannot fault the hotel recepionist who tried to help but was limited in what they could do. I was surprised that there was not sufficient staff to ensure customers are welcomed on arrival, surely customers can't be expected to potentially wait an hour if staff are all giving treatments? I'm afraid to say the excitement we had on arrival had dwindled to the point we felt unexpected, unwelcomed and unimpressed. We decided to leave and save our money as we had little faith in what the next 2 hours would bring. Very disappointed.

I booked a half spa day and a 30 minute treatment for both my mum and me, arriving up to the hotel we were greeted by the receptionist staff who were very kind and welcoming. Unfortunately once in the spa we had to wait up to 45mins because the spa staff were in treatments that could take up to 30-60mins. At this point we decided to go up again to notify the reception staff. We felt uncomfortable as we were sitting there alone without, any customers service or acknowledgment. Extremely poor customer service and will not be returning!

We visited the Royal Welsh show, stayed a few extra days a boy was it worth it! The view from the upper terrace is to die for. The house is something out of a fairy tale, simply stunning. We arrived and welcomed by a wonderful lady at reception. She asked about our day. Seemed genuinely interested in our trip. She the gave us a tour of the house. This was a warm touch. Thank you! We sat and had a cream tea later. The food was delicious and traditional. Cutest tea pots. The only thing that let it down was the service. A female waitress took us to the table but then forgot us seemed disinterested if I’m honest. I had to go to the bar and ask a young man. This was sorted but 40 mins was a long time to wait. The end result made up for it. A young lady brought us water I think she was on work experience as she was younger. A very polite young lady. Engaged in conversation. She’ll be a credit. The cider was delicious especially later outside on the terrace. The lady on reception came out and chatted with us and asked if we needed anything. This was a lovely touch. Not over bearing but attentive. I would 100% recommend here for a visit. So much so. The lady on reception gave me a tour for possible wedding dates. What a dream venue. I look forward in coming back and meeting the wedding team later in the year. Well done Peterstone Court.

What a wonderful Manor House and grounds. We visited as we have passed Peterstone numerous times in the past. The drive to the house is just beautiful. They may have had a wedding as there was a tipi in the garden. It looked wonderful along the poolside. This is where the magic stopped. We told reception we had lunch booked a young man on reception (looked half asleep) didn’t greet us really as he was busy on his iPad and basically dismissed us and pointed to the bar. We were then shown to our table, We had a fantastic view. We were given a menu and drinks order taken then 20mins later we had our drinks. We had to ask for water 3 times the same lady (Annabelle I heard somebody call her earlier) didn’t seem interested. She did eventually come back and take our food order while making things feel awkward as though we were an inconvenience. The food arrived it was beautiful. The meat was perfect and the gravy was amazing. Then came another wait to clear the table of plates and glasses. We asked the waitress from earlier she said she’ll be with us in a moment (very condescending attitude I’m sorry) never came back. A young man cleaned the table with an older lady. We then waited 20 mins for dessert, it was delicious though it just took so long to come. Over all our experience was mixed the venue and food was top class. The man on reception and the young lady who constantly sung (both not professional at all) let the experience down. The young lad and older lady were very professional and polite. The older lady even told us about the train journey you can do. We will definitely visit again as the food was wonderful. Maybe some extra support on staff etiquette is needed or they were having a bad day!

Called in for Scones & a cool drink on a hot summers day. Staff were friendly & attentive . Scones were delicious! As was the wine & cider. A very pleasurable experience all round . Look forwarding to visiting for lunch soon.

Ive never written on here before, I felt I have to. We attended a wedding here recently, And what a beautiful, romantic house, from the moment you walk through the front door you feel the magic. The grounds are impeccable, the garden is manicured to the very finest detail, just amazing. The day seemed to flow seamlessly from the canapés to the welcome drinks, these happened during the arrival photos which was just on point. The Wedding Co ordination lady was very attentive always checking on everyone, staff knew exactly what to do and when to do it, the wedding breakfast was flawless the food was so delicious best roast potatoes I’ve ever eaten. The precision and flow of the day was perfect! Nothing was to much trouble, even at the end of the night the staff still gave 100%, The wedding co ordinator heard my friend mention she was endlessly thirsty all day and then out of nowhere came with a glass of water for her, it’s the little things that count and Peterstone definitely deliver. Thank you for a magical day and evening, we had an amazing time. The bride and groom looked fantastic and so relaxed. I was honoured to be a part of such a beautiful occasion. A wonderfully huge thank you to the Wedding co ordinator and staff, tip of the hat to you all. Di Iawn!