Gales of Llangollen

Nice room. Clean Room. Great beds. Nice breakfast. Good internet. Great staff. Good food. Nice surroundings, Lots of things to do and look at. Close to city center, Narrow boats to a Aqveduct. Steam traing station very close. Friedly people.

Very disappointing on every level. A tatty place that looks grim from outside and tired and untouched inside. Reception is in what feels like a store room with boxes and bottles of wine all over, empty boxes and no atmosphere. Our room had wires and extension leads everywhere, curtains hanging off the rails and such a dowdy decor it was depressing. The mattress was in fact a slab of foam rubber laid over the original thin mattress. Really? They give £6 food vouchers towards breakfast or evening meal but don't get too excited about either option. A soulless place.

Stayed on 13 July we were given Room 16 ground floor. On entering we were pleasantly surprised as had a double bed, single bed and fresh bales of fluffy white towels… all good… until we went into the bathroom… obviously the cleaner had “forgotten” to clean the toilet. There was dried faeces all around the toilet bowl- looked like it had been there for a while… I was nearly sick… we went to try to find a member of staff to complain and ask for the toilet to be cleaned… however there was a music festival on so there were queues at indoor and outdoor bar and as there is no manned reception we had no choice but to go to the Spar shop and buy toilet cleaner etc and do it ourselves… not a great start to our stay. In fairness to the establishment the beds were comfortable and bed linen good quality. When we checked out this morning the lady behind the bar asked if we’d enjoyed our stay… I explained the positives first and then went on to tell her about the dreadful state of the toilet and suggested that they speak to their cleaner. She did apologise but offered no real explanation other than it must have been the weekend cleaner… no reduction in the £105 room rate and no offer to cover costs of toilet cleaning products. I have travelled all over the world and stayed in a number of interesting places but I have never experienced anything as poor as this. I would not recommend staying here and the staff don’t appear that interested in true customer service. So disappointed.

This hotel is very well positioned within Llangollen and for us it was a good choice for leaving the car and exploring. The building is old and as such all the little quirks and imperfections are expected. The room was comfortable and clean and we slept well. But if you want perfection then this isn’t the place for you. The floor of the room bowed in the middle so it felt as if you were permanently drunk! The shower was poor, little more than a dribble. Easily rectified if a little money was spent. The doors to both the room and the bathroom were ill fitting and the windows didn’t open properly. We had dinner in the wine bar which was good. Staff were really friendly but very under pressure and because of this the service let it down. Breakfast was chaotic and took over a hour to arrive from taking our order. More staff needed!! Having said that we would stay here again as we had a brilliant weekend in this beautiful town in wales.

Perfect for location but room dated and tired. The noise from the wine bar downstairs kept us up until gone 2am so if you’re looking for peace don’t stay here. Breakfast not included in already expensive price, and with so many other hotels maybe need to up their game. Staff are lovely and friendly but won’t book to stay here again.

I booked to stay here for one night with my daughter, who was performing in a show at the town hall (a stone's throw from Gales). We were made to feel so welcome by the staff, and the breakfast was DELICIOUS. French toast with strawberries and cream was a particular hit, and the scrambled eggs were the best I have had anywhere. It was so good, we booked for a second night too. We were really glad we did. The whole place is such a treat. The bed was really comfy, and the wine bar is a very special place where locals and visitors mingle in the cosy atmosphere. The room was toasty warm, and the towels are huuuuuuge!! (big plus from me!). The staff were all superb, but a special mention for Robert, who was the person we saw most, and he was very friendly and engaging with my daughter. We had a very special time and would love to stay again. Yes, you can hear the street noise if you are 'street side', and yes you can hear if the person above you comes back at 03:50, but who cares? The rest of the positives more than make up for this.