Rosamar & Spa

First the positives, the staff was friendly and helpful. The food was really good. The outdoor spaces were beautiful. We didn't keep the air conditioning on because the system was old-fashioned, the machine made a really loud noise and the blowing was quite strong. However, the biggest minus was that the gym's age limit was 18. I would recommend setting it to, for example, 14 because young people are keen exercisers. Likewise, the spa was a disappointment because the children couldn't get there. It was also a surprise that the hardest sunbathing spot was forbidden to children. If you don't want families with children in your hotel, it would be good to let them know.

First the POSITIVES. Reception staff were lovely and helpful as was security guy who helped when ever he could. Plenty of sunbeds available and pools not over full. Adult only pool and day beds appreciated. Very close to the beautiful beach and a lovely walk up the castle/folly which we enjoyed. If you want to snorkel go far right on the beach where the rocks jut out there are fish there and water is calmer and feels safer. It was difficult getting in and out close to the hotel unless you are fit and strong and not many different fish to see there either, so walk along the beach for 15 mins to enjoy that area. Had a lovely trip over to Tossa de Mar on the ferry, well worth the 32euro each return , very pretty and glass bottom ferry was cute and fun. NOT GREAT was the food, it was luke warm at best with no hot plates available, which might have helped. We had to arrive for breakfast at 8 on the dot and 7 pm dinner, to ensure we could eat it as wasn't completely cold. Even then it wasn't hot. Coffee is only available in the mornings not evenings which seemed very penny pinching for 4 stars. No free drinks at all that we could find in evenings apart from a tap water urn that when gone was gone and that went fast. Food was very repetitive sadly, the items being grilled changed, so nothing to look forward to. In our experience it was adequate but not enjoyable and having to arrive early was a pain as a lie in on holiday would be nice. I had thought that wine was included but I was told definitely not, Alcohol prices were reduced if you paid full board. If you are vegetarian it is very difficult I had to give in and have chicken couple of times as the offerings had no protein and was not great at all. Ice cream was available every meal and a range of cakes but they were pretty basic not what you would hope for in a 4 star. The rooms particularly bathrooms are very dated but usable and ok. Showers were old but good. We were unfortunate I think with our cleaner who basically did as little as possible. Sink was not cleaned once, or taps toilet appeared untouched, we had to ask for toilet paper. Complimentary coffee etc was never refilled. To be fair the advert said there was no kettle in the room, so we bought one and brought it with us but there was one there? Cups provided were paper/card and it seemed that the four we got on arrival was all we could have, so glad we had brought little mugs with us. I gave up and cleaned myself as she was quite unapproachable and angry looking, maybe she had a bad week IDK but it was annoying she also walked in on one occasion after a quick knock on the door without waiting for any reply, bit embarrassing actually, realised there is a sneck lock used it after that. It is right on the beach where people are having fun and entertainers are singing loudly so take earplugs if that might bother you. The entertainment we saw in the hotel was poor a DJ arrived and we turned up and sat amazed as half a dozen people

de hotel zelf en de eten waren super en zekers waard aan je geld. maar de kussen voor te slapen zijn jammer genoeg niet goed genoeg de slapen ik heb dag erachter al nek pijn gehad dacht 1e van iets anders maar heb massage gedaan en was weg en lag keer 10á15 minuten terug en kwam terug toen wis ik ah dat zijn de kussen en vond ze eerlijk gezegt ook heel hard. de bedden waar goed nog maar waren ook aan de harder kant. de personeel waren paar die vriendelijk waren maar jammer genoeg waren er paar die niet echt vriendelijk geweest zijn (bv: we wouden hier graag zitten me vader kan niet zo ver wandelen, en me moeder zat liever op die plekken en de plaatsen waren bezet en vroeg kost je bestek brengen en doekje voor je mond, handen, enzo,… en ze brachten het niet en hebben zelf allemaal moet nemen). we deden heletijd tekens van te komen voor iets te bestellen voor te drinken maar daarin zie ze amper je moet echt duidelijk zijn en mensen die 1x komt eten dat ze moeten betalen achteraf de brunch gaan ze altijd gaan van ‘moet je iets hebben voor te drinken’ dat ze helemaal niet geroepen hebben en niks nodig hadden. voor de rest is allemaal goed!