مستخدم نزيل
4 يونيو 2025
I recently stayed at the Gran Flamingo for 4 nights while attending the Barcelona Grand Prix. While the hotel itself is clean and modern, with polite and efficient housekeeping staff, our overall experience was unfortunately marred by poor service from other staff members. From the start, communication with the hotel was frustrating. Before arrival, my father emailed to ask if the hotel could provide any advice or assistance regarding transport to and from the Grand Prix. The response was blunt: a simple “No, we have no information.” No suggestions, no alternatives—despite the hotel actively promoting the Grand Prix weekend on their social media. We hoped this might improve once on-site, but unfortunately, it did not. Upon check-in, we again asked about transport to the circuit and received another unhelpful response. Throughout the stay, we consistently found the staff particularly at reception, in the restaurant, and at the bar, to be disinterested, dismissive, and at times outright rude. Breakfast service was cold and unwelcoming, with no greetings—just a sharp “Room number” before being waved through. Bar service was worse I was ignored while standing at the bar while bar staff were chatting amongst themselves. The most frustrating part was discovering, on our final morning, that 2 tables in the restaurant were labelled “Formula 1.” Clearly, the hotel had some sort of package or service for Grand Prix guests—something they flatly denied any knowledge of when we asked earlier in the week. We’ve travelled extensively over the years, and I can honestly say this was one of the least welcoming hotel experiences we’ve ever had. The front-of-house team would benefit greatly from basic customer service training. It's a shame, because the hotel has potential, but until the service improves, we won’t be returning.
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