Lobios Caldaria Hotel Balneario

Bom pequeno almoço e jantar buffet. Ótimas termas. Cama confortável Maioritariamente frequentado por pessoas da 3idade.

Very poor experience. We live in a nearby village 20 minutes from the hotel/spa and have visited the public hot springs at the side of the river a number of times. We thought it would be nice to treat ourselves to a more luxurious experience. Unfortunately, that was not to be. The lady at reception processed us through but did not explain exactly what was available in the spa or give any instructions other than here is your gown. On entering the changing room before transitioning to the pool side, I noticed that the changing room was in a poor state of repair. Around a third of the lockers were broken or out of use. The disabled toilet seat was loose and falling off. The disabled assistance bar at the side of the toilet was disgustingly rusted and broken at the hinge, making it difficult to operate, and one of the urinals was covered up and out of use. Walking through to poolside, there were a number of assistants some with clipboards walking around. Unfortunately none of who spoke English or even attempted to use some form of phone translation to assist. ( We are currently learning Spanish and don't have any arrogance to expect everyone to speak English) We are in Spain to integrate and not expect everyone to adopt our language.) It is however a service industry and it wouldn't take much for staff to have google translate app on their phones to assist. The spa pool itself was OK. It's not overly hot, but temperature is always a personal preference, so I won't go there. Some of the individual water jets were not functioning, and the larger ones were OK but on 3 of them. Once we had soaked long enough, we decided to leave. I tried to speak with another member of staff to ask what other facilities and treatments were available but again not successful. I then decided to walk around what appeared to be public/customer areas that were open and unoccupied. I was shouted at and had hands waving at me, stopping me from doing this. I tried to explain that I just wanted to look at the facilities as a customer but was clearly unwelcome to do this. We left after this and will not be returning. In our experience, the municipal facilities in the region are much more welcoming and a higher quality experience

Buenas tardes, para todos los que seguís mis comentarios intento ser lo más imparcial bajo mi humilde opinión. Desde hace unos años estoy escribiendo sobre balnearios con el IMSERSO,es un poco difícil puesto que el importe que pagamos en comparación con el usuario particular es diferente, aclarando la opinión empiezo. Desde el jueves día 20 estoy en el Balneario de Caldaria en Lobios, después de leer comentarios de otros usuarios y respetando todas las opiniones hay que recalcar que nuestras opiniones pueden perjudicar a trabajadores si no se ajustan a la realidad. Primero hablé con su responsable Esther que desde el primer momento me demostró una amabilidad y disponibilidad de ayuda desde el principio. El Balneario está en un entorno precioso con sendas,ríos,pozas,pueblos cercanos de Portugal, nacimientos romanos y mucha historia y naturaleza,sus trabajadores en su totalidad no puedo destacar a nadie en particular son grandes profesionales y amables,sus tratamientos espectaculares con una organización de horarios que no se ve maximización ninguna. La comida aún siendo ahora menos variada, siempre tienes bastante comida y bien cocinado, si es cierto que solo te puedes servir gratis,vino,casera y agua pero si quieres cerveza o refrescos tienes que pagalos,eso antes no sucedía y se echa de menos,la limpieza de las habitaciones es correcta y sus colchones y almohadas son correctas. Que mejoraría? pues si la cadena se lo puede permitir,la variedad de las comidas,los refrescos,cafés en la máquina en la sobremesa, pero son cosas asumibles y que no puedo achacar a un mal balneario. Tienen el detalle de poder dejar el coche en el parking cerrado por 30€ toda la estancia, en mi caso 11 días, algunos balnearios y hoteles dentro y fuera del IMSERSO tendrían que copiar, mi estancia aunque acaba el lunes siempre escribo antes para que todo el mundo lo tenga claro. La animación, si decir que coincidimos con un cambio de una chica, Sheila que se marchaba de vacaciones al día siguiente y su sustituto Mario muy eficiente. En definitiva balneario recomendable para visitar y estar relajado y conocer ésta parte de Galicia y Portugal que es preciosa. Gracias a todos los trabajadores del balneario por hacer nuestra estancia muy agradable.