Punta Diamante Premium Hotel

The staff was wonderful. We enjoyed our stay very much.

The English translation has many inaccuracies. The description of the food in their menus doesn’t include ALL the ingredients and for people like me with “intolerance to some food items or seasonings”. That’s crucial. But Punta Diamante lacks the responsibility or understanding of it. With that said, we both became ill after eating their seafood. The Spa experience is like a “Production Line” of people coming in and out, very crowded even though It is “By Appointment Only”. Added to the fact that The hotel advertises “Turkish Bath” PUNTA DIAMANTE does NOT have “Turkish Bath” what they have is “Steam Bath”- also the staff at the spa is NOT FRIENDLY or attentive at all. While the bellman/concierge was very nice, polite and attentive to meet our needs, the female receptionist was unfriendly, rude and unhelpful. At this price range, we expected the hotel to have drinkable water available at least at/by the lobby. upon arriving we had to go to a grocery store across the street to buy bottled water (not too eco friendly). This is a very expensive hotel NOT WORTH the money.

The Best hotel in Bucaramanga you just need to have a rental car or reserve your Taxy service with time but is the Best