مستخدم نزيل
4 يوليو 2025
You have to see the Old War Office HQ, now Raffles. We visited to check it out for future stays in London and to have lunch while we were there. THE snootiest staff I’ve encountered in a hotel for a long time, all of whom are powerless to take responsibility or take remedial action. For some very strange reason, even to have a cup of tea & light lunch in the drawing room requires providing your name after waiting for service anyway for far too long. In a near empty room, we were taken to an awful table against a wall and when we asked to be seated somewhere else, the waiter objected and said no. Two other staff in the lobby who had greeted us on entry and explained our dining options asked why we were leaving and when we told them why, they said only the hotel manager on duty could take action and assist us. The place reeks of contrived snobbishness: a pity because the history of the hotel is so interesting. Not the sort of service you would expect in a hotel of such reputation. There are far better options in London. Spend your money elsewhere.
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