مراجعاتEllen Kensington

رد من مكان الإقامة: Dear Panduolishangyin,Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, particularly the ceiling leak, which was likely exacerbated by the unpredictable UK weather. We understand how distressing this must have been and are taking immediate steps to address these issues, including maintenance, cleanliness, and soundproofing improvements.We regret that our retro style and bathroom design did not meet your expectations and are reviewing your concerns to ensure a better experience for future guests.While we’re glad you appreciated our location, we recognize this does not outweigh the inconveniences you experienced. Please feel free to contact us directly on Hello@ellenkensington,com if there’s anything further we can do for you.Kind RegardsVinsi Dsilva Front Office Manager

رد من مكان الإقامة: Dear Muxiao_ying,Thank you for your lovely review!We’re thrilled to hear that you found your stay so comfortable and enjoyed the unique décor. The pink Christmas tree and light green tones were chosen to create a playful and welcoming atmosphere, so we’re delighted they captured your heart! It’s wonderful to know the design resonated with you.We look forward to welcoming you back for another memorable stay soon! Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Dear Valued Guest,Thank you for your feedback!We’re delighted to hear you appreciated the complete room facilities and our attentive front desk team. It’s great to know that any minor issues were resolved to your satisfaction. We’re continuously working to enhance our facilities, and we appreciate your understanding as we complete renovations to ensure an even better experience for our guests.We hope to welcome you back again soon for an even smoother stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness of our rooms and the well-equipped bathroom facilities. Our location is indeed one of our highlights, and we’re glad it made your visit convenient while offering a quiet environment to relax.We hope to welcome you back again soon for another comfortable and enjoyable stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team