18-26 Barkston Gardens, Kensington and Chelsea, London, SW5 0EN, United Kingdomعرض تفاصيل الفندق
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1 ليلة
تقييمات الضيوف Ellen Kensington
8.8/10
جيد جداً
47 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع9.1
المرافق8.2
الخدمة8.8
النظافة8.9
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ترتيب حسب:
جميع التقييمات(47)
تقييمات إيجابية(24)
تقييمات مع صور / فيديو(10)
خدمة رائعة(7)
إقامة رائعة!(6)
موقع رائع(6)
تقييمات سلبية(2)
JK5559
غرفة كلاسيكية
تم التسجيل الوصول يونيو 2025
أزواج
9 تقييم
10/10
متميز
تم النشر في 18 يوليو 2025
Could not fault this place. It was absolutely beautiful and clean. Will be staying here next time we come to London!
Great location for easy access to the Underground and local shops, but on a quiet street. The hotel is modern and comfortable, although the bathroom in a standard double is quite small. Good air conditioning and an excellent breakfast. Would stay again.
Check-in Counter:⭐️⭐️⭐️⭐️⭐️(5/5)
The staff is very kind and polite👍
The check-in process was smooth👍
The Room:⭐️⭐️⭐️(3/5)
We were assigned to the room on lower ground, which is near the stair, therefore we kept hearing some noise on the ceiling. The room has a balcony, however there had some spider web on chairs so we didn't use it.
The Bathroom:⭐️⭐️⭐️⭐️(4/5)
The bathroom looks clean and new, it's good.
The hotel description mention that they will provide the toiletries, however they are missed.
ترجمة
مستخدم نزيل
كومباكت(سرير كوين)
تم التسجيل الوصول مايو 2025
مسافر منفرد
8 تقييم
9.0/10
رائع
تم النشر في 21 يونيو 2025
좋았습니다. 위치도 여행드니기 정망 편한 얼스코트역이고 역에서도 가깝습니다. 안에 있는 슬리퍼나 목욕가운, 어메니티 모두 만족스러웠습니다. 다만 엘리베이터가 진짜 매우매우 느립니다.
ترجمة
مستخدم نزيل
ديلوكس كلاسيكية
تم التسجيل الوصول مايو 2025
مسافر منفرد
1 تقييم
7.5/10
تم النشر في 20 يونيو 2025
Lovely hotel but they didn't have the amenities they advertised like combs and shaving kits, I did ask reception but they said no so that was disappointing plus the air conditioning vent fell down and they didn't fix it during my stay
ترجمة
Joanne
غرفة كلاسيكية
تم التسجيل الوصول مارس 2025
أزواج
1 تقييم
10/10
متميز
تم النشر في 10 أبريل 2025
Absolutely gorgeous Hotel. Very clean, amazing staff, wonderful breakfast.
trip said it was a queen bed, but it was kingsize!
We were 2 couples and they upgraded one of us so our rooms were close (free).
Can’t wait to go back 🥰
رد من مكان الإقامة: Dear Panduolishangyin,Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, particularly the ceiling leak, which was likely exacerbated by the unpredictable UK weather. We understand how distressing this must have been and are taking immediate steps to address these issues, including maintenance, cleanliness, and soundproofing improvements.We regret that our retro style and bathroom design did not meet your expectations and are reviewing your concerns to ensure a better experience for future guests.While we’re glad you appreciated our location, we recognize this does not outweigh the inconveniences you experienced. Please feel free to contact us directly on Hello@ellenkensington,com if there’s anything further we can do for you.Kind RegardsVinsi Dsilva Front Office Manager
رد من مكان الإقامة: Dear Muxiao_ying,Thank you for your lovely review!We’re thrilled to hear that you found your stay so comfortable and enjoyed the unique décor. The pink Christmas tree and light green tones were chosen to create a playful and welcoming atmosphere, so we’re delighted they captured your heart! It’s wonderful to know the design resonated with you.We look forward to welcoming you back for another memorable stay soon! Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
رد من مكان الإقامة: Dear Valued Guest,Thank you for your feedback!We’re delighted to hear you appreciated the complete room facilities and our attentive front desk team. It’s great to know that any minor issues were resolved to your satisfaction. We’re continuously working to enhance our facilities, and we appreciate your understanding as we complete renovations to ensure an even better experience for our guests.We hope to welcome you back again soon for an even smoother stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
رد من مكان الإقامة: Thank you for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness of our rooms and the well-equipped bathroom facilities. Our location is indeed one of our highlights, and we’re glad it made your visit convenient while offering a quiet environment to relax.We hope to welcome you back again soon for another comfortable and enjoyable stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Zhiyang
غرفة منفردة مدمجة
تم التسجيل الوصول أكتوبر 2024
مسافر منفرد
4 تقييم
10/10
متميز
تم النشر في 15 نوفمبر 2024
The hotel is quite near to the underground, around 5 minutes walk. The room is neat and clean, while the staff are very nice.
ترجمة
رد من مكان الإقامة: Thank you for your lovely review!We’re delighted to hear you enjoyed the convenient location, just a short walk from the underground, as well as the cleanliness of our rooms. It’s also wonderful to know our team made a positive impression during your stay.We look forward to welcoming you back for another pleasant visit in the future!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team