18-26 Barkston Gardens, Kensington and Chelsea, London, SW5 0EN, United Kingdomعرض تفاصيل الفندق
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1 ليلة
تقييمات الضيوف Ellen Kensington
8.5/10
جيد جداً
37 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع9.0
المرافق7.8
الخدمة8.6
النظافة8.8
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ترتيب حسب:
جميع التقييمات(37)
تقييمات إيجابية(18)
تقييمات مع صور / فيديو(6)
فريق عمل ودود(7)
إقامة رائعة!(6)
غرف رائعة(6)
موقع رائع(6)
تقييمات سلبية(1)
مستخدم نزيل
كومباكت(سرير كوين)
تم التسجيل الوصول مايو 2025
مسافر منفرد
8 تقييم
9.0/10
رائع
تم النشر في 21 يونيو 2025
좋았습니다. 위치도 여행드니기 정망 편한 얼스코트역이고 역에서도 가깝습니다. 안에 있는 슬리퍼나 목욕가운, 어메니티 모두 만족스러웠습니다. 다만 엘리베이터가 진짜 매우매우 느립니다.
ترجمة
مستخدم نزيل
ديلوكس كلاسيكية
تم التسجيل الوصول مايو 2025
مسافر منفرد
1 تقييم
7.5/10
تم النشر في 20 يونيو 2025
Lovely hotel but they didn't have the amenities they advertised like combs and shaving kits, I did ask reception but they said no so that was disappointing plus the air conditioning vent fell down and they didn't fix it during my stay
ترجمة
Joanne
غرفة كلاسيكية
تم التسجيل الوصول مارس 2025
أزواج
1 تقييم
10/10
متميز
تم النشر في 10 أبريل 2025
Absolutely gorgeous Hotel. Very clean, amazing staff, wonderful breakfast.
trip said it was a queen bed, but it was kingsize!
We were 2 couples and they upgraded one of us so our rooms were close (free).
Can’t wait to go back 🥰
رد من مكان الإقامة: Dear Panduolishangyin,Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, particularly the ceiling leak, which was likely exacerbated by the unpredictable UK weather. We understand how distressing this must have been and are taking immediate steps to address these issues, including maintenance, cleanliness, and soundproofing improvements.We regret that our retro style and bathroom design did not meet your expectations and are reviewing your concerns to ensure a better experience for future guests.While we’re glad you appreciated our location, we recognize this does not outweigh the inconveniences you experienced. Please feel free to contact us directly on Hello@ellenkensington,com if there’s anything further we can do for you.Kind RegardsVinsi Dsilva Front Office Manager
رد من مكان الإقامة: Dear Muxiao_ying,Thank you for your lovely review!We’re thrilled to hear that you found your stay so comfortable and enjoyed the unique décor. The pink Christmas tree and light green tones were chosen to create a playful and welcoming atmosphere, so we’re delighted they captured your heart! It’s wonderful to know the design resonated with you.We look forward to welcoming you back for another memorable stay soon! Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
رد من مكان الإقامة: Dear Valued Guest,Thank you for your feedback!We’re delighted to hear you appreciated the complete room facilities and our attentive front desk team. It’s great to know that any minor issues were resolved to your satisfaction. We’re continuously working to enhance our facilities, and we appreciate your understanding as we complete renovations to ensure an even better experience for our guests.We hope to welcome you back again soon for an even smoother stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
رد من مكان الإقامة: Thank you for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness of our rooms and the well-equipped bathroom facilities. Our location is indeed one of our highlights, and we’re glad it made your visit convenient while offering a quiet environment to relax.We hope to welcome you back again soon for another comfortable and enjoyable stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Zhiyang
غرفة منفردة مدمجة
تم التسجيل الوصول أكتوبر 2024
مسافر منفرد
4 تقييم
10/10
متميز
تم النشر في 15 نوفمبر 2024
The hotel is quite near to the underground, around 5 minutes walk. The room is neat and clean, while the staff are very nice.
ترجمة
رد من مكان الإقامة: Thank you for your lovely review!We’re delighted to hear you enjoyed the convenient location, just a short walk from the underground, as well as the cleanliness of our rooms. It’s also wonderful to know our team made a positive impression during your stay.We look forward to welcoming you back for another pleasant visit in the future!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team
مستخدم نزيل
غرفة منفردة مدمجة
تم التسجيل الوصول سبتمبر 2024
مسافر منفرد
18 تقييم
10/10
متميز
تم النشر في 28 أكتوبر 2024
I had the best stay at Ellen Kensington here. Great location. The team is super nice and friendly. The manager Helen is very professional and helpful. It feels home.
ترجمة
رد من مكان الإقامة: Thank you so much for your wonderful review!We’re thrilled to hear you had the best stay with us and that you enjoyed the convenient location. Your kind words about our team, especially Helen, mean a lot to us. We strive to create a warm, welcoming environment that feels like home, and it’s rewarding to know we achieved that for you.We can’t wait to welcome you back for another fantastic stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
مستخدم نزيل
كومباكت(سرير كوين)
تم التسجيل الوصول سبتمبر 2024
رحلة مع الأصدقاء
1 تقييم
10/10
متميز
تم النشر في 16 أكتوبر 2024
房間很好,設施很新,衹是臨街的房間會稍微有一點點吵
ترجمة
رد من مكان الإقامة: Thank you for your feedback!We’re delighted to hear you enjoyed your room and appreciated the new facilities. We understand that street-facing rooms can occasionally experience some noise, and we apologize for any inconvenience this may have caused. For future stays, please let us know, and we’d be happy to arrange a quieter room facing away from the street if available.We hope to welcome you back soon!Best regards,Bianca LucaDuty Manager The Ellen Kensington Team
مستخدم نزيل
كومباكت(سرير كوين)
تم التسجيل الوصول سبتمبر 2024
عائلة
4 تقييم
10/10
متميز
تم النشر في 11 أكتوبر 2024
非常推薦入住
ترجمة
رد من مكان الإقامة: Thank you so much for your recommendation!We’re thrilled to hear you had such a positive experience. Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,Bianca Luca Duty ManagerThe Ellen Kensington Team
مستخدم نزيل
غرفة منفردة مدمجة
تم التسجيل الوصول سبتمبر 2024
مسافر منفرد
1 تقييم
10/10
متميز
تم النشر في 9 أكتوبر 2024
When searching for a hotel, I came across Ellen Kensington. I had the pleasure of staying at this hotel and was blown away by the service from the moment I arrived. The building itself inside was stunning, the decor was modern yet cozy with thoughtful touches that made the space feel luxurious. As I was checking in, to my surprise I was graciously upgraded to a beautiful suite! I was specifically delighted to have been welcome by the incredible front desk staff, Bianca, Ines, Bruno and Helen, who were very warm. Their kindness set a tone for an amazing stay. Thank you for making my visit so enjoyable. I will definitely be returning!
ترجمة
رد من مكان الإقامة: Thank you so much for your kind words! We're absolutely thrilled to hear that you had such an amazing stay with us. It’s wonderful to know that our team—Bianca, Ines, Bruno, and Helen—were able to make your experience extra special. We always strive to provide a warm and welcoming environment, and we’re so glad that it resonated with you.We can’t wait to welcome you back to Ellen Kensington for another memorable stay. Thank you again for choosing us, and we look forward to seeing you soon!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
مستخدم مجهول
غرفة منفردة مدمجة
تم التسجيل الوصول سبتمبر 2024
مسافر منفرد
10 تقييم
10/10
متميز
تم النشر في 6 أكتوبر 2024
Friendly service. The room is small but worth the price. Had a nice experience here.
ترجمة
رد من مكان الإقامة: Thank you for sharing your feedback! We’re delighted to hear that you had a nice experience with us. We always aim to offer great value and provide friendly service, and we’re glad that resonated with you. While our rooms may be on the cozier side, we're pleased to know it met your expectations. We hope to welcome you again soon for another enjoyable stay!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team
مستخدم نزيل
كومباكت(سرير كوين)
تم التسجيل الوصول سبتمبر 2024
أزواج
5 تقييم
10/10
متميز
تم النشر في 4 أكتوبر 2024
WONDERFULL experience! This is a brand new boutique hotel in a superb location in Kensington in a quiet street opposite a park. Very close to Earls Court tube station. When I booked there were hardly any reviews so I wasn't sure what to expect but it all turned out wonderfully. We stayed in a suite with a lovely decor, gorgeous bathroom with bathtub and a nice view of the park. Staff was very friendly and accomodating. Would definitely recommend 100%.
ترجمة
رد من مكان الإقامة: Thank you so much for your wonderful review! We’re thrilled to hear that your experience at our newly opened hotel exceeded your expectations. It's great to know that you enjoyed the suite, the beautiful bathroom, and the lovely view of the park. We're also glad our team made you feel welcome and accommodated. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team
مستخدم نزيل
كلاسيك توأم
تم التسجيل الوصول أغسطس 2024
رحلة مع الأصدقاء
4 تقييم
10/10
متميز
تم النشر في 30 سبتمبر 2024
服務非常熱情周到,地理位置優越,離地鐵很近。唯一房間有點小
ترجمة
رد من مكان الإقامة: Thank you for sharing your feedback! We're delighted to hear that you enjoyed the warm and thoughtful service, as well as our excellent location. We truly appreciate your comments. We understand that the room size may not have been ideal for you, and we’ll certainly keep that in mind for future improvements. We hope to welcome you back soon for another great stay!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team