مراجعاتEllen Kensington

رد من مكان الإقامة: Dear Panduolishangyin,Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, particularly the ceiling leak, which was likely exacerbated by the unpredictable UK weather. We understand how distressing this must have been and are taking immediate steps to address these issues, including maintenance, cleanliness, and soundproofing improvements.We regret that our retro style and bathroom design did not meet your expectations and are reviewing your concerns to ensure a better experience for future guests.While we’re glad you appreciated our location, we recognize this does not outweigh the inconveniences you experienced. Please feel free to contact us directly on Hello@ellenkensington,com if there’s anything further we can do for you.Kind RegardsVinsi Dsilva Front Office Manager

رد من مكان الإقامة: Dear Muxiao_ying,Thank you for your lovely review!We’re thrilled to hear that you found your stay so comfortable and enjoyed the unique décor. The pink Christmas tree and light green tones were chosen to create a playful and welcoming atmosphere, so we’re delighted they captured your heart! It’s wonderful to know the design resonated with you.We look forward to welcoming you back for another memorable stay soon! Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Dear Valued Guest,Thank you for your feedback!We’re delighted to hear you appreciated the complete room facilities and our attentive front desk team. It’s great to know that any minor issues were resolved to your satisfaction. We’re continuously working to enhance our facilities, and we appreciate your understanding as we complete renovations to ensure an even better experience for our guests.We hope to welcome you back again soon for an even smoother stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness of our rooms and the well-equipped bathroom facilities. Our location is indeed one of our highlights, and we’re glad it made your visit convenient while offering a quiet environment to relax.We hope to welcome you back again soon for another comfortable and enjoyable stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you for your lovely review!We’re delighted to hear you enjoyed the convenient location, just a short walk from the underground, as well as the cleanliness of our rooms. It’s also wonderful to know our team made a positive impression during your stay.We look forward to welcoming you back for another pleasant visit in the future!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you so much for your wonderful review!We’re thrilled to hear you had the best stay with us and that you enjoyed the convenient location. Your kind words about our team, especially Helen, mean a lot to us. We strive to create a warm, welcoming environment that feels like home, and it’s rewarding to know we achieved that for you.We can’t wait to welcome you back for another fantastic stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you for your feedback!We’re delighted to hear you enjoyed your room and appreciated the new facilities. We understand that street-facing rooms can occasionally experience some noise, and we apologize for any inconvenience this may have caused. For future stays, please let us know, and we’d be happy to arrange a quieter room facing away from the street if available.We hope to welcome you back soon!Best regards,Bianca LucaDuty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you so much for your recommendation!We’re thrilled to hear you had such a positive experience. Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,Bianca Luca Duty ManagerThe Ellen Kensington Team

رد من مكان الإقامة: Thank you so much for your kind words! We're absolutely thrilled to hear that you had such an amazing stay with us. It’s wonderful to know that our team—Bianca, Ines, Bruno, and Helen—were able to make your experience extra special. We always strive to provide a warm and welcoming environment, and we’re so glad that it resonated with you.We can’t wait to welcome you back to Ellen Kensington for another memorable stay. Thank you again for choosing us, and we look forward to seeing you soon!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you for sharing your feedback! We’re delighted to hear that you had a nice experience with us. We always aim to offer great value and provide friendly service, and we’re glad that resonated with you. While our rooms may be on the cozier side, we're pleased to know it met your expectations. We hope to welcome you again soon for another enjoyable stay!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team

رد من مكان الإقامة: Thank you so much for your wonderful review! We’re thrilled to hear that your experience at our newly opened hotel exceeded your expectations. It's great to know that you enjoyed the suite, the beautiful bathroom, and the lovely view of the park. We're also glad our team made you feel welcome and accommodated. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team