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التقييمات الموثوقة
الموقع9.1
المرافق8.6
الخدمة8.7
النظافة8.8
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مستخدم نزيل
غرفة ثنائية راقية
تم التسجيل الوصول أبريل 2025
العائلات
4 تقييم
8.5/10
جيد جداً
تم النشر في 12 مايو 2025
Staying for two day without cleaning rewards you a 10 pounds food coupon. The food are good but the portion is quite small even ordering large portions.
ترجمة
SACHOW
غرفة كبيرة راقية
تم التسجيل الوصول مارس 2025
الأزواج
12 تقييم
9.0/10
رائع
تم النشر في 2 مايو 2025
Hotel location is fine. Close to rail and tube but 15 min walk to victoria coach station if you have bag. Hotel amenities doesn’t include tooth brush and tooth paste. The most inconvenient is the missing bathmat in the bathtub which seems to be common in all hotels nowadays. It is very dangerous.
ترجمة
مستخدم نزيل
غرفة كبيرة راقية
تم التسجيل الوصول نوفمبر 2024
مسافرون منفردون
7 تقييم
7.0/10
تم النشر في 31 مارس 2025
This hotel is OK. It has a convenient location very close to Victoria station. Even being as close as it is, you still have to walk past classic British drunks and random hooded youths on e-bikes in the very short walk as you leave the lights of the station at night. Not the fault of the hotel, but still a factor that the area doesn’t feel like the safest. The room was a bit cold in winter and took a long while to get a little bit warmer. It was clean and functional but the decor felt a bit tired and dated, the window gave me the glorious sights and sounds of the central air conditioning units. Staff were helpful and friendly but there was one evening when I was fairly abruptly confronted as to if I was a legitimate guest at the hotel and had to produce my card as evidence. All of this makes it just OK, but the fact that the prices you pay in London for mediocre would get you a high level of service, amenity and surroundings in most other places around the world, makes it a little disappointing.
ترجمة
رد من مكان الإقامة: Thank you for sharing your feedback. We're glad you found our location convenient and appreciated the cleanliness and functionality of the room. However, we regret that your experience was not entirely satisfactory.We apologize that the room did not meet your expectations. Your safety concerns and the incident with our staff are noted, and we will address these issues. I do apologise for the negative impression this gave you.Your feedback is valuable to us, and we will use it to improve our services and facilities. We hope to welcome you back for a better experience.Kind regards,Hayley