Hilton London Euston

房間不是很大，乾淨，安靜！

Well located. Super helpful staff. Americano provided in the cafe on the ground floor is great.

There were 4 of us staying in the hotel and we booked two twin rooms in trip.com. When we checked in on 7th May, the receptionist told us rudely and unpleasantly that we had booked one twin room and one double bed room. We asked her to double check for us, but she continually said the hotel room is full booking, and refused to find any solution for us. Finally, she gave us a double bed room (Room 92 which was located on the ground floor) for disabled people, with shower and toilet is designed for disabled people and there were no hand towels in the toilet. At night, we went to the front desk again to ask for help. The receptionist finally asked the manager to come and help. It turned out that the double bed in the room could be disassembled, so a house keeping lady was invited to disassemble and re-lay all the sheets and quilts. It was such an easily solvable problem, but the receptionist refused to help solve it at the very beginning. The facilities in the room were very old. There are no slippers provided in the room. The hair dryer is broken and sparks are emitted. Hilton Hotel has always been my first choice when traveling. I also stayed at Hilton in Paris this trip, it was wonderful and the service in Paris was excellent. But this time in London, especially the service at the front desk. It was a nightmare.

普通房很小，升房之後很不錯，需要主動找酒店要拖鞋和洗漱用品，地理位置很好，地鐵和公交車都非常方便，早餐很不錯但是住了一週沒有任何變化。

I recently stayed at this hotel and unfortunately had a frustrating experience with the air conditioning. From the moment I checked in, I realized that the temperature in my room couldn't be lowered. I reported the issue to the front desk, and while they initially offered me a fan, they eventually sent an engineer who assured me the temperature would drop over time. However, after returning from sightseeing, the room was still uncomfortably warm. After requesting a room change, I was met with an unfriendly attitude, but I was finally given a different room—only to find the same problem persisted. Once again, the staff told me to wait, but even after 30 minutes, the temperature remained unchanged. At that point, I was too exhausted to keep asking for assistance. It seems like no one at the hotel knows how to properly operate the air conditioning system, and as a result, I had to endure two nights in a warm, uncomfortable room. I hope the management addresses this issue so future guests don't experience the same inconvenience.

Good: Ideal location next to 3 major stations, comfortable and decent sized rooms, great concierge and reception. Bad: Weakest water pressure ever experienced, the bathroom shower door does not close property, amongst the worst housekeeping staff with no reliability and consistency in services (e.g. some days no bathroom mat, some days no water, enter your room without knocking, knock on the door at 920am when I am checking out the day).