52-53 Poland St, Westminster, London, W1F 7NH, United Kingdom
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تقييمات الضيوف The Z Hotel Tottenham Court Road
8.4/10
جيد جداً
79 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
Simple small and clean hotel. Typical central London shirt stay hotel with air con. Nice tea and coffee making facilities in the room too. Staff very professional and you can get 10% discount by joining and booking direct. I normally stay in the premier inn hub, but will go here more often because of the in room desk and tea/coffee in room which the hub doesn’t offer
ترجمة
رد من مكان الإقامة: Dear Tom, Thank you for your kind review! We're glad to hear you enjoyed your stay, especially the in-room desk, tea and coffee facilities, and air conditioning. It’s great to know our hotel stood out compared to your usual stays, and we’re thrilled to welcome you back more often. We also appreciate your mention of our staff and the direct booking discount, it's a great way to get the best value. Looking forward to your next visit. Kind Regards, Emilija Miliauskaite Night Manager
Rosa M
تم التسجيل الوصول نوفمبر 2024
عائلة
8.0/10
جيد جداً
تم النشر في 7 ديسمبر 2024
La cama cómoda, aunque pequeña y la habitación ️ diminuta. El precio carísimo. Lo mejor de todo, la amabilidad de Facundo, un chico amable, simpático, servicial, competente. Vale la pena ir a ese hotel simplemente por la atención recibida de ese chico. Las chicas de recepción aceptables, aunque no nos dieron demasiada información
ترجمة
رد من مكان الإقامة: Dear Rosam, Thank you for your review. We're glad you had a positive experience with Facundo, he will be happy to hear your kind words. He truly values making guests feel welcome. We also appreciate your comments about the room pricing and reception, and we'll work on improving the information provided. We hope to see you again soon. Kind Regards, Emilija Miliauskaite Night Manager
Maria R
تم التسجيل الوصول نوفمبر 2024
عائلة
10/10
متميز
تم النشر في 6 ديسمبر 2024
Facundo, una persona excelente! Muy amable, simpático y atento. Muchas gracias por todo! Una cena espectacular! Los quesos, el vino, la atención, … TODO! Muchísimas gracias! Esperamos volver a verte pronto! Ha sido un gran placer el trato que hemos recibido!
ترجمة
رد من مكان الإقامة: Dear Amabilidad, Thank you so much for your kind words! It was our pleasure to have you, and Facundo will be so happy to hear your compliments. We truly appreciate your feedback and are looking forward to welcoming you again soon at The Z Hotel Tottenham Court Road. Kind Regards, Emilija Miliauskaite Night Manager
Samer A
تم التسجيل الوصول أكتوبر 2024
مسافر منفرد
10/10
متميز
تم النشر في 14 نوفمبر 2024
Lovely stay in the centre of London, with top tier benefits for members! Staff is very helpful, respectful and qualified! Special thanks to Facundo for his help and advices, and making the wine and cheese a lovely experience to look forward to!
ترجمة
رد من مكان الإقامة: Dear Samera881, Thank you so much for your lovely review! We’re happy to hear that you had a lovely stay with us in the heart of London. It’s wonderful to know that you took advantage of our membership benefits, and we’re especially happy to hear that Facundo made such a positive impression during your stay. We’ll be sure to pass on your kind words to him—he truly enjoys going the extra mile for our guests, and we're so glad he helped make your wine and cheese experience something special. We hope to welcome you back soon for another memorable stay, and if there’s anything else we can do to make your future visits even better, don’t hesitate to reach out. Kind regards, Anda Alistar Hotel Operations Manager
CarloFrancoCANADA
تم التسجيل الوصول يونيو 2024
أزواج
8.0/10
جيد جداً
تم النشر في 27 يوليو 2024
This hotel is located in a quieter area of Soho and is quite accessible to restaurants, pubs, and transit. We were booked into an accessible room which had a lot of space for two people and was clean. The sliding door and glass wall of the bathroom was frosted which didn't provide much privacy. There's only one small elevator which made for a wait during peak times.
ترجمة
رد من مكان الإقامة: Dear Carlos, Thank you for choosing to stay at the Z Hotel Tottenham Court Road and for giving such a kind review. We are delighted to hear that you enjoyed your stay at our hotel and found it to be the perfect location for your visit to London. Thank you for mentioning the size and cleanliness of the room. We are pleased to hear that you found our room arrangement efficient. We're delighted our convenient location near theatres, pubs, and restaurants added to your overall enjoyment of the trip. Unfortunately, owing to our Building plans, we could not keep another elevator on the property. Our team is devoted to creating an exceptional experience for our guests; we are delighted that you enjoyed your time with us and would love to welcome you back for another great stay in the future. Therefore, we would like to take this opportunity to invite you to join our membership which bring all these benefits to your next stay: · 10% discount on room rates · 10% discount in our Z café during your stay · Complimentary Cheese and wine daily, throughout the stay · Complimentary Tea, and coffee in our café throughout the day in our café · Complimentary Upgrades (subject to availability) · Complimentary early check-in / late check-out (subject to our availability) · Complimentary Tea, and coffee in our café throughout the day Joining the membership is free of charge and you simply need to visit our website thezhotels.com and click on the members’ section. Please feel free to contact us directly at any time if you have any inquiries or questions as we shall be more than happy to assist you. Looking forward to welcoming you again soon. Kindest Regards, Anastasia Donos Cluster Duty Manager
SteveStefanopoulos
تم التسجيل الوصول يونيو 2024
مسافر منفرد
2.0/10
تم النشر في 26 يوليو 2024
Unfortunately the hotel was not what I expected. Not only was the room very small, too small for 2 people with nowhere to have your luggage easily accessible, I also had a leaking air-conditioner which necessitated I move to another room. Upon arrival, I was warmly welcomed. I outlined the fact that I was staying at the hotel for 2 periods of time, with another mate booking 2 nights in between my bookings. The staff saw all three bookings on their computer and I was assured that it wouldn't be a problem, and that I wouldn't need to check in and out and in again, and that I could stay in the same room for the entire period of time. My arrival AND departure date was also written on the card I was given by the staff upon check-in. Although the bed was comfortable, and the linen was great (albeit, the towels were unnecessarily huge and heavy) and everything else seemed to be ok, my personal belongings were ceremoniously packed up by a staff member and removed from my room on the day I was "supposed to" check out. I was furious about this and stated that I had spoken to the staff member upon check-in, about this arrangement. It wasn't as if I was changing rooms, cos I was put back in the same room I was in! I was furious and the staff knew that I was very upset. I also asked them for compensation of some sort. I didn't ask for anything specific, but no compensation was offered. Upon departure, I again expressed my disappointment in how this was handled. I received an email from a staff member, upon my return to Australia, asking that I speak to them over the phone about what happened. I informed them that I was already home, and that I didn't feel the need to have to again repeat what had happened, when they could have gotten the entire story from one of their staff. But I did say, that if they wanted to call me, they had my number, and that they could call me, noting the time difference between Australian and the UK. I also stated that I would accept a refund of the cost of 1 days stay as compensation, but I have since had no reply to my email, nor a telephone call. I would NOT recommend this hotel due to the incompetent behaviour of the staff and the lack of compensation offered.
ترجمة
رد من مكان الإقامة: Dear Steve, Thank you for taking the time to provide such detailed feedback about your recent stay at Z Hotel Tottenham Court Road. We do sincerely apologize for the unpleasant situation you encountered, and we do regret the miscommunication regarding your bookings and the handling of your personal belongings. Please kindly is our policy to ensure a seamless experience for our guests, and we do apologize that this was not your experience. We do understand how frustrating it must have been to have your belongings moved without notice, especially after you had discussed your stay arrangements with our staff. We are reviewing our processes to prevent such oversights in the future and ensure better coordination among our team. Regarding your departure and the lack of immediate follow-up, I apologize for the inconvenience caused. It was not our intention to leave you without a resolution, and I regret any added frustration this may have caused. We are taking steps to improve our communication and follow-up procedures to provide better support for our guests. To express our sincere apologies and appreciation for your feedback, we would like to welcome you back at the Z Hotel Tottenham Court Road and offer you a 10% discount on your next stay with us; by booking the cheapest room available so we can upgrade it to a superior one. Additionally, we would be delighted to provide complimentary cheese and wine, as well as breakfast during your visit. Please let us know when you plan to make a new booking, and we will ensure these benefits are applied. Your experience and detailed feedback are important to us, and we are committed to making the necessary improvements. We truly hope to have the opportunity to welcome you back and provide you with a significantly better experience on your next visit. Kind regards, Anastasia Donos Cluster Duty Manager Z Hotel Tottenham Court Road
ginge1962
تم التسجيل الوصول مايو 2024
مسافر منفرد
10/10
متميز
تم النشر في 25 يونيو 2024
This is a perfect small hotel in thr centre of London. Stayed 2 nights as it was close to the London Palladium and was attending a concert nothing days. Although the rooms are pretty small, they are immaculate and perfect for a short stay. When booking through the hotel website you get a bonus of cheese and biscuits and wine, each night between 5pm & 8pm. Staff are all lovely. Would highly recommend m.
ترجمة
رد من مكان الإقامة: Dear Gingie1962, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and found it to be a perfect spot for your visit to London. It's great to know that our location, cleanliness, and the special perks like cheese, biscuits, and wine added to your experience. Our staff will be pleased to hear your kind words. We appreciate your recommendation and hope to welcome you back for another enjoyable stay soon! Kind regards, Jessica Garcia Relief Manager
Guide52770432736
تم التسجيل الوصول يونيو 2023
عائلة
6.0/10
تم النشر في 17 يوليو 2023
We knew the room was going to be small but nothing prepares you when you see how really small it is (even smaller than Chungking mansions in HK from my backpacking days!). Yes, the room was very clean but it was such a squash for two people. It was quite claustrophobic because other than the bed which was fenced in on three sides, there was nowhere to sit. Mattress was hard, pillows were square and firm so didn’t get a great night’s sleep. There is no storage space so you are stepping over your suitcases on the floor and just a couple of coathangers on the wall to hang things up. You are literally boiling the kettle 50 cm from someone’s head when they are sleeping. Also our toilet wasn’t working and the flush had to be repaired 3 times in a two-day stay. Not particularly impressed overall.
ترجمة
رد من مكان الإقامة: Dear 888travel, Thank you very much for taking the time to write about your experience in our hotel. Our rooms are indeed compact and only suitable for short stays as we advertise online. Unfortunately, I'm not sure what room type you had, however, we do have our Queen Accessible room which have more space around the bed and are a lot more comfortable and suitable for long stays or for many luggage. The mattresses are hand made and of a high quality, same as the goose feather pillows. I do appreciate and understand that a hard and firm mattress is not on everyone's preference, but unfortunately we don't have softer alternative other than adding an extra blanket on top. As for the pillows, if we were made aware, we could have provided you synthetic pillows which are softer. Unfortunately, due to the limited space in the room, there is no wardrobe. However, there is a space to fit 2 suitcases under the bed. Also, on request, we are happy to provide as many coat hangers as needed. I do apologise for inconvenience with the toilet flush not being fixed in a timely manner. I will share your feedback with our maintenance department to ensure future situations will be avoided. Should you decide to visit us again in the future, we will ensure that you will have a much more enjoyable stay. Thank you very much once again and I wish you a lovely day! Best regards,