هاب باي بريميير إن لوندن كينجز كروس

Wonderfully functional hotel, perfect for a short break. Area is great, seems to be revitalised from how it used to be. Would recommend to family & friends.

I booked a Deluxe Twin Room but was assigned a room on the second basement level. There were no windows, so I couldn’t see the sun or the view outside—just a wall. It didn’t match the photos on the booking page at all. On top of that, the staff were rude and seemed annoyed after just a few words. The room didn’t even have basic amenities like a kettle, and the hotel was extremely small and cramped. It was a terrible experience—I was very disappointed with this stay.

Fun clean room in a nice area. Lacked personal touches from staff but good cheap stay for a night or two.

Good Location, staff arel trying to act friendly but no... I requested the house keeping BEFORE 12pm as requested, but nothing, during our stay..

Free tea and coffee, hot water in the cafe. Got the big room just for a solo 2 nights stay, worth it!

The location is good. However, the double room bed is too small for 2 persons. Breakfast is ok.

Friendly receptionist even when I checked in nearing midnight, and the room was perfectly located very near St Pancras - ideal for solo travellers who need a quick stop for the night. Room was comfortable and clean.

Great and convenient location! However, during check in, we were informed that our payment done via trip.com was not received by the hotel and had to make another upfront payment. Trip.com managed to help us to settle this (upon a few days of checking and submitting invoice as proof), refund was received a week after. Other than this small hiccup, overall a great stay.

The hotel showed zero integrity regarding my booking. Despite my pre-paid reservation through Trip.com, they failed to capture the funds at the time of booking. Instead, they waited until my check-in day to settle the payment at the current market rate. This triggered an 'insufficient funds' error on the virtual card and forced me to pay the price difference on-site, which Trip.com then had to reimburse. While Trip.com worked tirelessly to resolve this—special shoutout to Erend for the professional support—the hotel’s attitude was appalling. Their phone line was unreachable all day, and the front desk simply brushed it off saying 'it's not working' without a hint of an apology.