لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
رد من مكان الإقامة: Dear Guest,Thank you so much for choosing Novotel London Canary Wharf for your stay and for taking the time to share your wonderful review. We are so glad to hear that you had a great experience with us we look forward to welcoming you back for another excellent stay soon!Warm regards,Katarina & the Novotel London Canary Wharf team
مستخدم مجهول
جناح إداري
تم التسجيل الوصول مايو 2025
مسافر منفرد
8 تقييم
9.0/10
رائع
تم النشر في 19 يونيو 2025
I booked a room at hotel after visiting a friend who was staying at the hotel. My room was on the top floor
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you so much for choosing Novotel London Canary Wharf for your stay and for taking the time to share your wonderful review. We are so glad to hear that you had a great experience with us we look forward to welcoming you back for another excellent stay soon!Warm regards,Katarina & the Novotel London Canary Wharf team
room clean and neat
comfort bed and pillow
nice view from 20 some floor
location a bit far away from the tube station
magnificent view for breakfast on 37/f
ترجمة
6/12
رد من مكان الإقامة: Dear Hugo,Thank you for choosing to stay with us at Novotel London Canary Wharf and for taking the time to share your feedback. We are so pleased to hear that you enjoyed the clean and comfortable room, the cozy bed and pillows and of course our magnificent views!While we understand that our location may feel slightly set back, we are actually very well connected. Canary Wharf Station (Jubilee line) is just a 5-minute walk away, the Elizabeth line is a 10-minute walk, and the nearest DLR station is also just 5 minutes from the hotel. Additionally, there’s a bus stop right outside our front door, making it easy to get around London. We hope to have the pleasure of welcoming you back again soon for another relaxing stay with even more beautiful views.Warm regards,Katarina & the Novotel London Canary Wharf team
مستخدم نزيل
غرفة إدارية
تم التسجيل الوصول مايو 2025
غير ذلك
3 تقييم
7.5/10
تم النشر في 15 يونيو 2025
Upon checking in, we noticed a maintenance issue with the bathroom glass, which is supposed to blur when activated by a button. However, due to what seemed like an electrical fault, the glass remained fully transparent. Maintenance turned off the power to force the glass to blur, but it never functioned properly afterward. We were informed that the repair could not be completed the same day and would be scheduled for the following day, with a note left at reception to address it.
The next day, we informed reception about the issue, but unfortunately, it was never fixed. We went out in the morning and came back to find the glass wasn’t fixed. We asked reception again later in the day, but the issue remained unresolved. While it wasn’t a major inconvenience for us, since the feature was part of the room, we believe it should have been addressed promptly—especially given that the glass offers a stunning view of London.
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for choosing to stay with us at Novotel London Canary Wharf and for taking the time to share your experience. We are sorry to hear that the issue with the bathroom glass wasn’t resolved during your stay and that we didn’t meet your expectations in this regard. While it is reassuring to know it wasn’t a major inconvenience, we understand how important these details are. Please accept our sincerest apologies for the delay in addressing the maintenance issue. We strive to ensure every aspect of our guest experience runs smoothly, and in this case, we fell short. On a positive note, we are glad to hear you still enjoyed elements of your stay, and we hope the overall experience was a memorable one. We hope to welcome you back soon and have the opportunity to provide a seamless and fully satisfying stay.Warm regards,Katarina & the Novotel London Canary Wharf team
مستخدم نزيل
غرفة سوبيريور بإطلالة على المدينة(سرير مزدوج)
تم التسجيل الوصول أبريل 2025
مسافر منفرد
30 تقييم
10/10
متميز
تم النشر في 31 مايو 2025
整體性價比很高,酒店也提前幫我checkin
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for your wonderful feedback! We’re pleased to hear you found great value in your stay and that our team could assist you with an early check-in. We look forward to welcoming you back soon!Warm regards, Katarina & the Novotel London Canary Wharf team
Steven
غرفة سوبيريور بسريرين منفصلين ملائمة لذوي الاحتياجات الخاصة
رد من مكان الإقامة: Dear Steven,Thank you very much for choosing Novotel London Canary Wharf and for taking the time to leave a review. We’re delighted to hear you enjoyed our convenient location and the beautiful views from your room. We truly appreciate your feedback and hope to welcome you back again soon for another great stay.Sincerely,Katarina & the Novotel London Canary Wharf team
Daryl
غرفة مزدوجة راقية
تم التسجيل الوصول أبريل 2025
رحلة عمل
2 تقييم
8.0/10
جيد جداً
تم النشر في 25 مايو 2025
Friendly staff
ترجمة
رد من مكان الإقامة: Dear Daryl,Thank you for choosing Novotel London Canary Wharf for your stay and for your kind feedback! We are glad to hear you found our staff friendly. We look forward to welcoming you back for even better experience!Warm regards,Katarina & the Novotel London Canary Wharf team
Christos Theodossiou
جناح إداري
تم التسجيل الوصول أبريل 2025
رحلة عمل
1 تقييم
8.0/10
جيد جداً
تم النشر في 22 مايو 2025
Nice location for business at the Canary Wharf with great views of the city.
ترجمة
رد من مكان الإقامة: Dear Christos,Thank you for your kind feedback and great rating! We are pleased to hear that our location suited your business needs and that you enjoyed the great views of the city. We look forward to welcoming you back to Novotel London Canary Wharf soon.Warm regards,Katarina & the Novotel London Canary Wharf team
KA HO
غرفة مزدوجة راقية
تم التسجيل الوصول أبريل 2025
أزواج
23 تقييم
2.5/10
تم النشر في 20 مايو 2025
”I feel obligated to share my experience to prevent others from enduring the same disappointment. From the moment I stepped into the hotel, I was greeted by a pervasive and unpleasant odor that lingered throughout the premises, making it impossible to feel comfortable. However, what truly made my stay unbearable was the attitude of the staff. Instead of being welcoming or helpful, they exuded an air of arrogance, treating guests as though they were inconveniences rather than valued customers. The combination of a foul-smelling environment and unprofessional, condescending service makes it clear that this hotel does not deserve your time or money. There are far better options where guests are treated with respect and provided with a clean, pleasant experience.“
ترجمة
رد من مكان الإقامة: Dear KA HO,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, especially regarding the service. We take pride in delivering respectful and professional hospitality and regret that you felt this was not reflected during your visit.We would also like to clarify that the food shown in the photographs is not served at our hotel.If you consider staying with us again, we would welcome the opportunity to provide you with the excellent experience we aim to offer all our guests.Sincerely,Katarina & the Novotel London Canary Wharf team
مستخدم نزيل
غرفة مزدوجة راقية
تم التسجيل الوصول أبريل 2025
أزواج
5 تقييم
6.0/10
تم النشر في 13 مايو 2025
This 4 star hotel is quite disappointed to us . The room assigned to us was flooded with water when one is taking shower. The water flown from the bathroom to the carpet in the room. The hair dryer was not working too. Although the hotel did change the room and hair dryer for us but its caused a lots of inconvenience and wasted our time. Further we can heard dog barking in the hotel!
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for choosing Novotel London Canary Wharf for your stay and for taking the time to share your experience with us. We are sorry to hear that your stay did not go as smoothly as expected and that there were some inconveniences during your time with us. We understand how unexpected maintenance issues, such as the bathroom flooding and hair dryer malfunction, can affect a guest’s comfort and we appreciate your patience while our team worked to address and resolve the situation promptly with a room change and replacement. While occasional issues may arise despite our best efforts, this is certainly not the level of experience we want our guests to have. Thank you once again for your valuable feedback. We do hope to have the chance to welcome you back and provide a stay that better reflects the quality and service we aim to deliver.Sincerely, Katarina & the Novotel London Canary Wharf team