مراجعاتSonder Camden Road

4 for service because while the staff were super nice, i was surprised that the hotel had no room service

Honestly, i never write any reviews, but since this is such a dissapointment I decided to do so., currently still staking in this hotel. The room we got did not look anything like the picture on the website. It is situated in the basement. The room is damp and smels like basement. But the worst part was the fact that the bed is next to a window on the side of the road. Even with the window is closed it is very noisy in the room. I talked to the staff about this, they were friendly but referred to a white noise machine and earplugs in the room. There was no other room available. I am travelling with my 10 year old daughter that needs a good night of sleep. 6 nights of bad sleep in a room is not going to help your city trip. The bright sides are the location and the bed. The room is clean and the staff is friendly.

Style over substance The room itself was very nice as was the reception area. However, the mattress and pillows were very hard, lumpy and uncomfortable. The air conditioner was also very noisy and the light on the panel was so bright right next to the bed. It wasn’t a terrible experience but I won’t be staying again.

Staff were all lovely and relaxed. We loved the pin codes instead of room keys for room and building access. Room was spotless and a decent size. Able to leave our bags both before and after check in in a secure locker with our own pin. Comments about road noise are valid, but I slept right through them after a long day in London! Would definitely return.

Affordable and stylish essentials Comfortable, convenient, and safe. Clean room, great service.

A great stay & awesome brand of hotel Despite check in issues as I wasn’t able to register prior to arrival the staff were fantastic in helping out on my checkin. The property is modern and in a great location. I will stay here again.

I've used Sonder before in other cities around the world and have had good experiences so it was a no-brainer for me to try this one out. The verification process can a first seem a little full-on but it's straightforward and the virtual aspects of this service as well as access to the building are logical. The room itself was bigger than I expected for London versus the price and, as with all Sonder's it's very well decorated and in good shape. Only feedback for improvement would be on water temperature. I managed an at best tepid shower, so the central heating could clearly do with an upgrade. Not withstanding this, overall I'd stay again, however.

Common area shabby & no-well kept pales into the shadow when compared to not honouring the booking with advance payment & reception staff 'not allowed to call out' on phone to ******* when could not find reservation on system despite customer showing full booking details with itinerary number/payment confirmation. Futhermore, accusing repeat (international business frequent traveller & ******* Platinum member) customer as security threat (having previously booked long stays at multiple Sonder's international accomodation -- also proving to have great gaps between advertised pictures & actual premises) is thoroughly far-fetched & utterly disrepectful. Un-heard of & DO NOT TOUCH!

Highly recommended The booking process was off-puttingly complicated but the hotel was fine- (unexpectedly) there were staff on duty and they were very helpful. The room was as spacious as any we've had at the budget end in London and, for users of the JustPark app, there was parking just across the road - and the stop for the No 29 bus to Oxford St /Trafalgar Square was very close.

Room was so small and smelled moldy felt sick the whole stay

I really enjoyed my stay at the Sonder Camden Road. The room was modern, extremely clean and comfortable. The staff were extremely kind and helpful. The standard of accommodation is phenomenal for the price. Would love to stay again next time I am in London.

An over complicated identification check was requested for all the people in my party only to discover that at the Camden location there are staff on the deck 24/7 so the mobile phone based face scans and ID uploads aren't necessary. Sonder should only send this out to guests who are staying at un-manned locations not all properties as this will save unnecessary complications for many guests. The carpets on the stairs need a good scrub but rooms were clean and tidy.

The overall structure is ok, but certain elements were below the rate: the staircase tapestry was old and dirty, the bathroom shower was not working correctly, the bathroom sink was minuscule, we could not even hang a pair of trousers properly.

Nice if a touch noisy Nice stay, clean modern room, app you can use very good and they get back to you very quickly on the customer service section. The building is not sound proofed so noise was the only issue during the stay, a mix of road noise, lots sounds from banging doors in the hallway, lord bangs on the ceiling from upstairs and the air con machine.