Berjaya Eden Park London Hotel

Well located in Bayswater area, about 100 metres away from the Underground station, making it easy to get around London. Lots of food choice around the area, especially Halal food options. There were supermarkets and pharmacy nearby as well. Hotel desk staff were helpful and courteous. Place was clean, although the room was a bit small. Will definitely return if making another trip to London in the future.

Very clean room. A little difficult to find the main entrance at first. Member of staff who booked us in upgraded our room to one with air con.

Very great experience staying here

My recent experience was marred by the staff's lack of assistance and professionalism. From the moment I checked in, I found the staff to be unresponsive and dismissive of my needs. Despite multiple requests for help to secure the main restaurants lobby for a quick conference call was not organized after asking for 4 straight days without any response. Staff rolled eyes and showed how displeased he was with my request. Furthermore, the room itself was severely lacking in basic amenities. There was no refrigerator, and no complimentary water was provided. This was particularly inconvenient. These omissions made the stay significantly less enjoyable and felt like a major oversight. Overall, the combination of unhelpful staff and inadequate amenities made this stay a significant disappointment. I would not recommend this hotel. Overall, the attitude of the staff significantly needs improvement. I believe better training and a more customer-focused approach are essential to improve guest experience at this hotel.

Location is top notch - dated room but has everything I need.

Łazienka pozostawia wiele do życzenia.. pokój jak na parę dni w miarę ok.. lecz drugi raz bym nie zarezerwowała. Co innego w internecie, co innego w rzeczywistości.