The Chapter - Griffin House Hotel

Absolutely not worth it - milking tourists for money in less than acceptable conditions. We rented an apartment for 6 nights. Despite a reasonably comfy bed and a great location, there is evidence the place had not been cleaned beyond a quick tidy up. Crumbs from the precious guests, and quite a few insects including cockroaches in the bathroom. We raised with two staff before we checked out and were told they may be able to clean it but weren't sure. Apparently the manager was informed but they didn't care as no one came to clean beyond taking the bins out and changing towels. We did not have an alternative so late to booking and hence did not move out but I wouldn't return.

stanza piccola ma confortevole, letto comodo l'unica pecca la pulizia... veramente SCARSA. Inoltre ogni giorno non cambiano gli asciugamani. Siamo dovuti andare a chiederlo e alla domanda ci hanno risposto anche un pò scocciati... Per il resto hotel tranquillo e zona tranquilla. La posizione ottima vicina alla stazione Marble Arch (5/10 min)

I had a two night business stay booked but left after the 1st night... I was welcomed by a disinterested receptionist and made the climb up the tiny staircase to my room/cupboard. The bedroom was unbelievable hot, tired and poorly maintained. The bathroom had cracked dirty tiles and chunks missing from the shelving . The shower-head was fixed and utterly useless to wash with. I never leave bad reviews as I genuinely think people work hard and don’t intentionally do a bad job. I wouldn’t be at all surprised if I saw it on the Hotel Inspector!