Premier Inn London Southwark (Bankside)

Less than 5 minutes to walk to London Bridge station and 3 minutes to Borough Market. It's not fancy but clean and cozy.

Great location. Helpful staff. So close to Borough Market. Tube station nearby. Loads of places to eat. Practically by the side of the Thames. Lovely breakfast room. Trip advisor are very annoying in demanding a minimum if 200 characters.

I recently stayed at the Premier Inn Southwark Station in London for the New Year’s fireworks. While the location and atmosphere were excellent, I encountered several issues that I believe should be addressed to enhance future guest experiences. Self Check-In Desks: The self check-in kiosks were not operational for many guests, resulting in long queues at the front desk. This has been a recurring issue at other locations, including your Wembley Stadium and Woolwich hotels. Given the high traffic during events, it is essential that these systems work reliably. Early Check-In Fee: I requested an early check-in at 1:30 pm, and a room was available. However, I was asked to pay a £10 fee, which felt unnecessary, especially considering the situation. With multiple bags, we had to store our luggage, which added to the staff's workload due to the self check-in issues. Some flexibility in this policy could significantly improve customer satisfaction. Luggage Incident: The most concerning issue was that my partner’s bag went missing from the luggage room, despite the tagging system in place. It was eventually located thanks to a tracker, but the staff's initial lack of concern was disappointing. The bag was mistakenly taken by another guest, which indicates a lapse in following the proper check-out protocol for stored luggage. This incident, coupled with insufficient apologies, left us frustrated. Moreover, the liability policy was not clearly communicated by the staff, which is troubling.