Preferred Hotels in London

The hotel is quiet in a busy city, and has a good location, just 500 meters away from Buckingham Palace. The room we stayed in on the first floor had insufficient lighting, and the wooden floor made noises when stepped on. The breakfast department had a supervisor with a very good service attitude, making guests feel at home.

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

We stayed at the Londoner for 2 nights. This hotel is perfect to enjoy living in the great city center of London. We stayed in the corner suite which is really spacious and comfortable. The swimming pool area is really pleasant to have a relaxing time. We ordered food from the dine in service but it was not that tasty. I recommend this hotel for all couple that would like a good experience in the city center of London.

BoTree is one of the best I have stayed by far in London. You are greeted by the friendliest team from the guest relations to the concierge and even the bartenders. They all left me a lasting impression and I will be back definitely! Special shout out to Bam, the best guest relations officer I have met. Thank you Marco and Simone from the concierge team as well. They are the best persons to go to if you need good suggestions to go in London.

It should be said that it is still a good hotel in the UK. The price of the hotel is still relatively expensive compared to domestic hotels. Domestic hotels are still much more cost-effective!

Awesome hospitality. Reception, Concierge, Restaurant and housekeeping staff are attentive and prompt in service. Location of the hotel is great with Restaurants and underground within walking distance.

This hotel did not have to say. I will stay in the next time, the service and location are first class, and the hygiene level is very good.

Booked a 2-week long stay at Middle Eight for both business and leisure and was able to experience 2 types of room tiers during my stay. Specifically for the Urban room which was a larger sized room, the room was large (by London standards) and the bed was extremely comfortable. Toilets are small but had all of the great amenities including an excellent rain shower with good water pressure! The hotel property is very new, very beautifully designed and the location of the hotel is perhaps one of it's best traits - you're within a 5 minute brisk walk from 2 underground stations (Holborn & Covent Garden) - there are lots of great dining options in the near vicinity of the hotel however this also means that on weekend nights noise from surrounding pubs can be heard by hotel guests. Aside from this though, my stay was excellent, and I will definitely be rebooking with Middle Eight during my next visit to London!