Residence Inn Boulder Longmont

Booked room, arrived, was told room unavailable due to water damage and we made arrangements to stay at our sister hotel next door (Springhill Suits). Room was a down grade from what was booked and never offered any type of a discount or to make an adjustment to what we had prepaid. If it wasn’t for reaching out to Orbitz the following day, I suspect nothing would have been done by Marriott. PS they also have an undisclosed fee of $5 a day parking. Given my experience, I would recommend staying at Hyatt.

Great place

A Rip-Off Charging for parking in Longmont is ridiculous. And this is the most un-pet friendly place I have ever stayed. You should just say you don't take pets. Had I known the fee was $75 I would not have stayed. And your staff was just rude. I just stayed at the Fairfield and they were wonderful in every category. Will cross Residence Inn's off my list.

Adequate stay. Room was adequate. Doors did not close properly and toilet did not work properly either. Pool was covered with a film and needed maintenance.laundry room was in need of cleaning. Staff was kind.

Property was just average. Needs to be updated. Staff were good but not outstanding. Found long hairs n the bathtub and they weren’t mine. Breakfast was good.

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!