Thompson Hollywood by Hyatt

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing Stay We stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.” While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems. Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors. The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation. If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of guest safety.

酒店整體很不錯，很新，設施、床品和洗護用品品質都不錯，喜歡沐浴液和身體乳的味道。入住時還會贈送roof bar的免費wine或啤酒一杯，好評！早餐是單點的形式，價格略貴，但味道還不錯，量也很足。是還會再來住的程度！

還不錯的體驗

除了房間空調製熱不行，其他都很好，房間很新

酒店服務很好，每個工作人員都很熱情，代客泊車也很方便，因為看了評價説高層樓比較吵，特意囑咐要低層，有點噪音但是不影響休息。性價比很高的酒店

素晴らしい！ 綺麗！