Krystal Grand Los Cabos - All Inclusive

酒店 房間很破，馬桶是壞的，水龍頭是壞的，下水道也是堵的。我要求提前離店。商家衹肯給我換房，不同意退房。還好我買了保險。

Instalaciones un poco viejas, pero bien por el precio, el concierge de la categoria altitude, pésimo, no vale la pena pagar mas, por recibir nada extra. Cualquiera puede subir. Ala torre altitude nunca te piden pulseras, salvo para “bebidas premium” que son pocas ademas… Muchos meseros, pero poca atencion casi nula, cero actividades, bar cierran muy temprano, mucho ruido en ciertos niveles por las ventilaciones, el elevador de l torre altitude no funciono 1 dia. Son 8 pisos. Buffete siempre lo mismo todos los dias, las cenas en los restaurantes es lo mismo que en el buffete solo que a la carta y tardas hasta 30-1hr en espera aun cuando no este lleno el lugar, hay que trasladarse hasta abajo del lobby a hacer reservas para restaurantes, con el cocierge en caso de altitude, pero nunca se siente ese “plus” de pago extra, habitaciones pequeñas mas que en ll que de ve en fotos, pero cumplen su cometido. Para temporada alta y lo que se paga, no vale taaanto la pena, para temporada baja y el costo es algo justo.

Personalmente, creo que el precio de este hotel y su servicio, configuración, calidad no coinciden! Algunos miembros del personal de servicio tratan a las personas de diferentes países de manera diferente, saludan a los estadounidenses con una sonrisa y toman la iniciativa de saludarlos por los demás, y el personal de servicio es reacio a cuidarlo, ¡especialmente la cafetería en el vestíbulo y algunos restaurantes de jabones! Se me olvidó su nombre !

McGill was amazing at the Mexician restaurant ! Padro is amazing at the Italian restaurant ;) these servers go above and beyond so thanks for making our holiday extra special ;)

Had a fantastic 5 day trip! The staff at the pool are amazing. Shout out to Ismael and Ulises. They took great care of us! Our concierge, Gabriel, was also super helpful in ensuring we had dinner reservations and have us great guidance on tours and a beach close by to swim in. The food was good. Breakfast was pretty much the same daily, with omelets, eggs too order, beans, potatoes, chilaquiles, pancakes and French toast. And of course there was fresh fruit, yogurt and varied breads. Our favorite restaurant was Risotto, the Italian one. We also loved Ayami; we went twice, once for the hibachi and second for the sushi. The pool side grill was awesome with yummy burgers, pizza and fish tacos. The waiters even bring the food to your pool chairs! My only CON was housekeeping. Not sure what the problem was but their service was inconsistent with leaving towels. The room was cleaned very well but some days we got 1 towel, 2 towels or no towels. It was a bit annoying to have to call down daily. They did, however, come up with towels quickly. The hotel is a bit outdated and small. If you're looking for luxury, this is not it. If you're looking for a small, family feel where you'll know everyone by the 2nd day, this is it!

This property is amazing! So sad we couldn't stay longer. Came for a wedding in the area but we wished we could've stayed longer at Krystal Grand!. The property is amazing and everyone from check-in (Luis), to the concierge (Gabriel) and the Head Concierge (Mario) and the Bartenders (Homero and Raul)... Everyone was amazing. The other staff in the restaurants and the housekeeping were all friendly and accommodating! We will definitely be back , soon!