The Westin Los Cabos Resort Villas

Excelentes instalaciones

I was to first point out that upon arriving, you are met by the beautiful ocean view and a cool towel to cool down. We were greeted with smiles and I have to say that about 95% of the staff are friendly. We were escorted to our room, but were quickly disappointed when we saw our “ocean view” room. It was a sliver of the ocean. We are marriot time share owners and pay for an ocean view room. We went to the front desk and asked them if we could possibly get a room change. The manager began to tell us that “every room is ocean view” and that unless there are cancellations nothing can be done. What a huge disappointment…bad start to our vacation. Nevertheless, we tried to not let it ruin our stay. However, the next challenge was dealing with concierge! Oh what a disaster! We wanted to book an excursion with one company, the young lady by the name of Nancy decided to choose another company for us and choose whatever time that she thought was best! We did not appreciate the lack of full transparency or explanation while booking this experience. After realizing the error, I had to request a partial refund to get the 1) excursion company that o requested and 2) the time that I wanted the excursion for. But that wasn’t the ONLY problem. When I inquired about the location of the excursion, she gave me the wrong address and then told me to use Google maps to locate it. It wasn’t until I got to the location that I was told that we were at the wrong place. We not only missed our excursion but had to reschedule for another day. Nancy cost us time and extra money because we had to take an Uber back the next day for the rescheduled activity. This hindered us from doing something else. Word of advice -book your own experience! Do not use Concierge!! Pros: pools are nice! The food at the bar is really good!! The bar tender there makes the best mojitos! Aside from my unpleasant experience with Nancy at concierge and the manager at the Fri g desk everyone else was very pleasant! Oh and book dinner at the restaurant at Baja point! Absolute gorgeous view!! (Picture included)

Overcharged. Complained. Never refunded. They are there to sell timeshares and we tried to say no we didn’t want to go to a meeting. Absolutely would not let us go to our room at check in until we signed up for a meeting. Also the water is inaccessible. The beach has only a tiny space that they crowd everyone together. Lastly, the view for common people who don’t own a timeshare yet is by the rocks on the far edge of the curve. Straight on view is the side of a rocky hill. They really ruined our vacation and I certainly don’t want to visit Cabo ever again.